Description
2nd Line Support Engineer
Location: Leeds
A well-established company is looking for a motivated 2nd Line Support Engineer to join its IT department. This role offers the opportunity to work in a fast-paced environment, providing IT support, maintaining critical systems, and assisting with IT projects.
Responsibilities:
*
End-user technical support
*
Azure AD
* Backup & asset management
* Hardware builds & configurations (PCs, laptops, mobile devices)
* Network, telephony & VPN configuration
* Printer maintenance & support
* Assisting the IT team with projects
* Monitoring & maintaining system security (AV, malware, wireless networks)
* Occasional out-of-hours & remote site support across Yorkshire
Key Skills & Experience:
* Strong technical knowledge and troubleshooting skills
* Customer-focused with excellent communication abilities
* Ability to work independently and as part of a team
* Strong problem-solving skills and attention to detail
* Passion for IT and a willingness to learn
Desirable experience with (but not essential): Unifi Phone Systems, HP/Cisco Switches, Meraki Wi-Fi, Hyper-V, Bitdefender, Datalogic Scanners.
Benefits:
* Holidays & additional wellbeing day
* Training & development opportunities
* Contributory pension scheme
* Staff discount & life assurance
* Wellbeing initiatives
This is an excellent opportunity for someone looking to develop their IT career in a supportive and dynamic environment
