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Deputy Service Manager

Advice, Charity, Families, Social Welfare
Job Role
£31,522 to £33,492 Per Annum
Full Time
Contract Type:
Maternity Cover
Closing Date:

Deputy Service Manager

  • Hertfordshire
  • £31,522 - £33,492
  • Permanent
  • Ref: 549
  • Closing date: 03 March 2019

The client requests no contact from agencies or media sales.

Job Description

We are seeking to recruit exceptional deputy manager to work with the service manager to lead this service.


Working in a multi-agency setting, the service will support those experiencing domestic violence by advocating powerfully on their behalf and coordinating a range of statutory services to keep them safe and help them navigate the civil and criminal justice systems. The key purpose of this role will be to support front line IDVAs in achieving this.

Essential skills or experience:

You will be part of a management team, responsible for the delivery and development of high quality independent advocacy services to victims escaping domestic and sexual violence. You will manage and motivate a team of front line independent domestic violence advocates overseeing their demanding caseloads to deliver positive outcomes for our clients. You will manage relationships and influence professionals across a range of statutory services and the criminal justice system to ensure client's safety is prioritised.

Desirable skills or experience:

You will have significant experience of providing practical and emotional support to survivors of domestic violence and of managing such a service. You will be able to develop, sustain, and evaluate joint work between agencies, establish good working relationships and negotiate effectively. Experience of managing staff is essential.

You will be a strong and effective communicator.Most importantly you will understand and know how to support survivors to navigate the civil and criminal justice systems in relation to domestic and sexual violence.An ability to work independently and prioritise a busy workload is essential.

Refuge is proud to be a leader in its field and an employer of choice with leading edge systems for supervision, quality management and development.  We offer the first Qualifications and Credit Framework (QCF) accredited qualification for our profession. In addition Safelives training or an equivalent training programme will be provided.  Other benefits include 28 days holiday, pension scheme, an employee assistance programme and full training provided.

Please be aware that this role is a 1 year maternity cover!

Closing date: 3rd March 2019

Interviews:    14th March 2019 (venue; Hertfordshire)

Salary range: £31,522 - £33,492 per annum

An enhanced Disclosure Barring Service (DBS) certificate will be required for these roles.

These posts are restricted to women due to the nature of the roles. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Refuge is committed to quality, equality and diversity and welcomes applications from all sections of the community.  All candidates must demonstrate a commitment to the feminist values of empowerment and equality, which underpins all of our work.

No agencies please - as a charity we work hard to keep our costs down.