Description
1st Line Technical Support
Newcastle upon Tyne
Salary from £27k depending upon experience.
Full time
Based on site Monday to Friday
Permanent
We are looking for an experienced 1st line Technical Support Engineer for a well-established company in the North Tyneside area. You will have excellent customer service skills, a technical mindset, ideally technical qualifications, and have held a similar role in the past.
Role
* Being an informative first point of contact for all customer queries; should they be product issues, installation queries, training requests.
* Supporting key stakeholders in the business with ideas and support from customer feedback.
Requirements
* Ideally having held a technical support role
* Have excellent communication skills, able to explain complex systems
* Strong problem solving skills, transparency and willing to go the extra mile.
Please apply with your CV via the apply button
