Customer Service & Sales Administrator
£21,000 – £23,000
Ilkeston

About them:
My client is one of the leading nationwide distributors of their products and are well established in their industry. Operating from their offices in Ilkeston, their business has grown rapidly over the past few years and continues to do so.

The role:
Due to this rapid growth and continued expansion, they are looking to add a Customer Services Administrator to their friendly team. The Customer Service Administrator will provide excellent customer service by promptly answering all incoming telephone calls in an efficient and friendly manner. Responding to customer’s requests, processing orders, and developing and maintaining relationships with customers and colleagues.

Key Duties:

* Directly dealing with customers over the telephone and email

* Respond and answer incoming telephone calls as quickly as possible

* Taking call / order in a friendly manner, supporting the call with all necessary information

* Sales order processing onto the system

* Answer any customer queries, obtaining information to respond to customers in the correct manner

* Maintain sales email inbox and answer all queries professionally

* Updating customers on the progress of their orders and keeping them updated with ETA’s

* Liaising with internal colleagues/warehouse staff/transport regarding deliveries

Person Specification:

* Office based, customer service experience

* Work accurately under pressure and have high attention to detail

* IT competent – Word and Excel

* The ability to respond to time frames and deadlines

* Excellent data entry and keyboard skills

* Be highly organised in managing own workload

* Able to adapt to change at short notice

* Proactive and detail orientated with a flexible attitude

* Strong communication skills both written and verbal

* Professional, highly organised, self-motivated, team player, customer facing

Other Information:

* Hours are Monday – Friday 8am – 4pm (there could be some flexibility around these hours)

* 25 Days Holiday plus Bank Holidays

* Statutory Pension

* Free Parking

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