Description
Customer Service Coordinator
Empowered Personnel is currently seeking a dynamic and detail-oriented Customer Service Coordinator to join our client’s After Sales – Spare Parts department. As an integral part of the team, you will be responsible for managing customer enquiries, quotations, orders, stock levels, and supporting the overall efficiency of the department. We are looking for an individual with a can-do attitude, strong initiative, and enthusiasm for both independent work and teamwork.
Position: Customer Service Coordinator
Location: Birmingham (Saltley B8)
Working hours: Monday to Thursday 8.00 -17.15 & Friday, 8.00 – 13.00
Salary: £23.795
Contract type: Permanent
Key Responsibilities:
• Customer Enquiries: Handle global customer inquiries (typically external) via email or telephone.
• Logging Enquiries: Accurately log all customer details and enquiries in the electronic database.
• Identify Requirements: Assess customer requirements and identify appropriate solutions.
• Price & Availability: Obtain up-to-date pricing and stock availability internally or externally.
• Quotation Generation: Create quotations for customers using electronic spreadsheets/templates in various
currencies.
• Order Management: Log received orders into the electronic accounting system.
• Purchasing: Complete requisitions for the purchase of goods using electronic templates.
• Inventory Management: Oversee the picking, receipt, and packing of goods for shipping.
• Stock Audits & Checks: Regularly perform stock checks and audits to ensure accurate inventory management.
What Our Client Is Looking For:
• IT Skills: Proficient in IT for communication and order management systems.
• Organisational Skills: Ability to stay organised, manage tasks efficiently and prioritise work.
• Accuracy & Speed: Ability to work quickly while maintaining accuracy.
• Communication Skills: Confident in engaging with both internal teams and external customers and suppliers from
around the world.
For further information, please call Empowered Personnel on (phone number removed) or email your CV to (url removed)
