Do you have mechanical experience, or are you mechanically minded? The Big Issue eBike team need Service Technicians who will help keep our eBike fleet in great condition and out on the road. You will maintain / repair the eBikes in our workshop (everything from tightening screws, to replacing electronic parts), following all health and safety procedures for everyone’s safety. You’ll also manage inventory and work with our Balancing, Customer Service and Management teams. This role is critical within the Operations team, ensuring our eBike fleet stays in great condition. Your work will help provide a sustainable, affordable eBike scheme for Bristol residents, workers and visitors.  You’ll provide exemplary customer service to all, and contribute towards a positive and supportive working environment that brings ‘Biking for good’ to Bristol.

You’re already good at or possess:

  • Experience as a bike mechanic, or service technician (or have experience in a similar technical / mechanical role in another industry)  
  • The ability to bend, stoop, and lift up to 25-35kg on a frequent basis
  • A thorough understanding of bicycle / eBike maintenance and repair
  • A willingness to learn, a great attitude and the ability to work well with others
  • Organisational and administrative skills; computer literate with MS Office skills
  • Excellent customer service skills (self and team)

Your bonus skills:  

  • Successful track record in a similar role and environment
  • Technical expertise in bicycle mechanics and knowledge of e-bike electrical components and diagnosing tools
  • UK driving license
  • Asset and inventory supervision / management
  • Knowledge of The Big Issue Group, and commitment to its social objectives


What kind of thing does the eBike Service Technician do?

Maintenance and repair

  • Oversee the assembly, deployment, and testing of new / repaired eBikes
  • Ensure all repairs are carried out to the highest standards, ensuring customers can enjoy their rides on the safest vehicles
  • Follow the schedule for and maintenance, cleaning, and repair of all equipment
  • Troubleshoot hardware and software, with assistance from Head Office IT as necessary
  • Where possible, minimise time eBikes are spent in the workshop to maximise customer availability
  • Follow all relevant internal / health and safety procedures


  • Monitor the inventory, ensuring regularly used parts are always in stock
  • Regular stock ordering / maintenance / control


  • Work closely with the Balancing, Customer Service and management teams to ensure any maintenance issues that may affect service levels / eBike availability are managed
  • Support other teams as required

Outreach and community

  • Take part in community outreach to raise awareness of Big Issue eBikes with hard-to-reach groups, non-users, and non-cyclers
  • Attend events to engage non-users / non-cyclers
  • Ensure generation of appropriate content for local social media channels to raise awareness of the service (in accordance with Head office guidelines)