Our mission is to dismantle poverty by creating opportunity, through self-help, social trading and business solutions. The Big Issue magazine launched in 1991 in response to the growing number of rough sleepers on the streets of London by offering people the opportunity to earn a legitimate income through selling a magazine to the public. Thirty years on, we've helped over 92,000 vendors earn £115 million but our vendors still face the myriad of problems associated with poverty and inequality.


As Frontline Support Worker, you'll not only support us in our mission to dismantle poverty, you'll have a direct impact on positively impacting the lives of our vendors. 


You'll be joining a committed and supportive team and an organisation that cares about your personal growth and wellbeing. Not only that, we also offer an ever-growing list of benefits too.


You will be a mobile member of staff with a small company van covering Swansea and West Wales. There is also the option for you to be based from our Cardiff office and work from there when you are not out visiting your assigned area.


The Role


You'll accompany vendors on their entire Big Issue journey – from completing their initial induction and selling the magazine through to assisting with financial and digital inclusion and much more.


In addition, this role will have a specific focus on key strategic financial and digital inclusion projects in Wales. This will include the delivery of a financial and digital skills programme, cashless payment support and launch and implementation of a new vendor app. This role will involve working directly with vendors to support them reaching their financial and digital inclusion goals and deliver on The Big Issue’s wider objectives.


Main duties include:


•    Inducting new vendors, understanding their individual needs and goals 

•    Holding regular check-ins with assigned vendors to discuss sales, welfare and gauging if they require referral for further support

•    Working with vendors, both in the office and on outreach, to foster a professional relationship and support their sales aspirations

•    Selling magazines to vendors, managing pitch allocation, ensuring we have sufficient stock and taking care of banking and sales reporting


Skills & Experience


Some of the skills and experience we look for include:


•    Experience of working with vulnerable adults in a frontline or social care setting 

•    Knowledge of the homelessness sector is desirable but not essential

•    Excellent ability to communicate at all levels and with authenticity both verbally & and in writing

•    Confidence in dealing with difficult situations or conversations 

•    People-focused and ability to adjust your approach depending on the situation

•    Confidence in lone working when needed

•    Respect for the importance of confidentiality and discretion 


A full, clean UK driving licence is essential as this role is mainly field-based.


Experience of Salesforce or other CRM system would be highly advantageous, as would experience of working with data and reporting.


For a full details of skills and experience, please click on Apply to be taken to our main recruitment site


Salary and Benefits include:


•    Salary of £17,049.11 per annum

•    Holiday entitlement starting at 25 days per year plus bank holidays on top, increasing by 1 day for each year of employment up to 30 days (this is pro-rata for part time staff)

•    Company sick pay starting at 5 days of full pay, increasing by 5 days with each year of employment (up to 6 weeks)

•    Paid time off to care for a sick child or grandchild and a sick or elderly relation

•    Enhanced contribution to our workplace pension 

•    Enhanced maternity/paternity pay

•    Comprehensive flexible working policy open to all staff from day 1 of employment

•    Free-of-charge BUPA healthcare cash plan scheme covering everything from dental and physiotherapy costs through to private consultations and scans

•    Access to our Employee Assistance programme which includes counselling and a range of therapies 

•    Life cover – a lump sum for your family or loved ones if the unexpected happens

•    Comprehensive programme of professional skills training


Workplace details: 


This role is mobile with option to be based from our office in Cardiff 


If you have any queries, please email hr@bigissue.com stating the job title.


Closing date June 11th 2022


The Big Issue Group committed to equal opportunities and committed to promoting and enhancing diversity, equality and inclusion. We welcome and encourage applicants from all members of the community and particularly welcome applications from people with disabilities, Black, Asian, or Minority Ethnic backgrounds, LGBTQIA, and from different socio-economic and educational backgrounds.


Our Group Mission 

Building a world that works for everyone. Challenging, innovating, and creating self-help and sustainable business solutions, that dismantle poverty now and for future generations