Description
Join the team that Always Cares!
Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Guest Relation Executive at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.
Some of our fabulous benefits you will enjoy as a Guest Relation Executive are:
Salary: 25,908.48 + service charge
Pension scheme with company contributions
50% discount in all our restaurants and Spa’s across our properties
Team member and Friends & Family rates across our properties
Complimentary stay after passing probation
Extensive discounts on our benefits platform
Access to private medical insurance
Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship to be the best you can be
Interest free season ticket loan
Employee Assistance Programme – 24/7 online GP, mental health support and virtual wellbeing
Bike to work scheme
Recommend a Friend incentive
Complimentary laundry
Free meals on duty
Opportunity to join our taskforces to contribute to the business focuses, community and environment
Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Guest Relation Executive, to join our Guest Relations Department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Guest Relation Executive, your main duties and expectations for the role will include:
To provide a friendly and efficient welcome using guest names and information provided by a property management system
Role model’s warm and open behaviour as a standard at all times
Use various computer systems, Knowledge of Opera is highly preferred
To keep guest profiles tidy, merging and keep information and feedback up to date
To be fully aware of all VIP’s, care guests, and long stay guests arriving, residing or departing the hotel on any given day, assign appropriate Welcome card and amenities relating to a detailed Arrival check
Be aware of the VIP amenities, family stay, celebration packages, stock and costing Responsibilities
You will be required to work 40hours per week, on a shift rota.
We are …
Best Employer for 2021 at Springboard’s Excellence Awards
One of the happiest hotels in London
Earth Check Silver Certified 2023
2 rosettes
Hoteliers’ Charter Approved
Preferred Hotels & Resorts member
We are more concerned with what’s in the glass, not whether its’ half full or empty, so if you feel this Guest Relation Executive role is for you, come and pour some happiness into yours by joining our award winning family today!
All applicants must be legally eligible to work in the UK
