Service Development Manager (Part time 22.5 hrs per week)
Accountability: The Chair and the Board of Directors/Trustees
Main Aim of Post:
Supported by the board and other managers, the service development manager will ensure SHARP’s relevance to the community it serves and the accomplishment of its mission and vision. Acting as an ambassador for the organisation the service development manager will also raise the profile of the organisation and foster long term positive relationships with internal and external stakeholders alike.
The Service Development Manager will contribute towards the strategic growth and development and operational management of the services within the organisation.
They will ensure strategic development of services across the charity, exploring new and innovative ways to meet the changing needs of people who are homeless or in need of support to live a settled life.
The service development manager will be one of two posts that report directly to the board, the other being the business manager. All other staff will report in to one of these two postholders who will be required to work in partnership with one another and the board to ensure SHARP fulfils its charitable purposes
To ensure SHARP complies with good practice and remains within all statutory and regulatory obligations the board delegates the day-to-day management and operations to the senior staff team including the business manager, service development manager and project managers who have delegated authority to carry out these responsibilities in accordance with the direction and policies established by the board. The Service Development Manager will ensure robust delivery of services across the charity
Mission, policy and planning
Assist and support the board to determine SHARP’s values, mission, vision, and short and long-term goals.
Provide regular and reliable information to the board about the health and functioning of SHARP in order to assist them in their oversight of the organisation
Liaise with, and maintain positive co-productive partnerships and relationships with other relevant community and statutory organisations and represent the organisation at external meetings with these partners
Ensure evaluation of SHARP’s services and implementation of learning, including through service user engagement in the development and evaluation of the services
Identify problems and opportunities and address these; bringing those to the board and/or its committees where appropriate, and facilitating discussion and deliberation.
Management and administration
Lead, motivate and develop all direct reports through regular supervision and appraisal meetings.
Working with operational managers to create a work environment that recruits, retains and supports high quality staff and volunteers
In all activities hold with highest priority the organisations’ charitable purposes, namely providing support to individuals and families in need of such support to establish a settled way of life.
Act as the Safeguarding lead for the organisation
Maintain quality standards, ensure health and safety compliance and ensure all regulated activity, is delivered within good practice guidelines and relevant legislation and that SHARP meets its obligations as a Registered Social Landlord
Governance & Strategy
Work with the board and the organisations’ other managers to develop and deliver SHARP’s long-term strategy and business plan
Support the board’s due diligence and risk processes to assure timely attention to core issues.
No job description can include every task that is required to fulfil a role. It is expected that the service development manager will undertake tasks and duties commensurate with this leadership role, making and accepting changes and improvements as they occur.
The service development manager is required to undertake continued personal development to keep abreast with changes in the political and legal environs within which the charity operates.
The service development manager will sometimes have to work outside of office hours and attend meetings and briefings in the best interest of furthering the work of the charity.
PERSON SPECIFICATION – Service Development Manager
The successful candidate will have several years’ experience in a public service environment, including a period at a senior or supervisory level. They will also be able to evidence their skills through professional or academic qualifications. The qualities which we think essential include
- The ability to handle and make decisions about complex concepts issues.
- A strong focus on fulfilling our purpose to support people in need
- A commitment to meet our aspiration to be an employer of choice
- Ability to lead, manage and develop staff, including appropriate use of delegation & professional supervision.
- Ability to demonstrate commitment and openness to diversity in all its forms.
- Ability to network, build relationships and negotiate while remaining customer focused.
- A flexible approach to working hours including an ability to attend evening &/or weekend meetings from time to time
Required skills and experience:
Experience of services design, development and management with a demonstrable ability to transfer those skills to this role. This should include experience both improving existing services and developing new services
Experience of developing and managing monitoring and reporting systems.
Knowledge and understanding of homelessness and the supported housing sector.
Experience of current child & adult safeguarding procedures and legislation.
Excellent communication skills, including written skills with experience of writing impactful reports.
High level of self-motivation and ability to work independently whilst remaining accountable. Ability to demonstrate initiative and work well under pressure.
IT skills – confident in the use of databases, word processing and electronic communication.
Able to manage and maintain confidential/sensitive information with professionalism, adhering to privacy and security policies.
Knowledge of commissioning and funding within the voluntary sector or ability to swiftly learn
A passion for charity work &/or supporting disadvantaged people.
The successful applicant will be required to complete a satisfactory DBS check and the role will also be subject to satisfactory references.