Description
1st Line IT Support Technician Interested in kickstarting a career in IT Tech and working for a company that promotes talent?We are looking for 3 proactive, IT-literate candidates who MUST be London based to fill our client's vacancy. If you do NOT have experience but DO have tech career aspirations with a passion for helping others, we look forward to hearing from you.Key Duties:* Respond to customer queries raised face-to-face, by email or by phone, accurately identifying the urgency, impact and priority of a call, troubleshooting as far as possible, and gathering information.* Willing to attend in office and work remotely as needed.* Problem-solve to identify hardware and software issues to identify the cause and possible workarounds, aiming to identify solutions where possible. * Escalate issues to third-line support, vendors, or to other teams where necessary.* Resolve tickets in a timely manner, keeping the customer updated at all stages of the process.* Monitor completion of backup jobs to ensure any issues are raised to the server team, liaising with onsite staff in our other offices as appropriate.* Provide clear communication to the team to ensure that knowledge of issues and fixes is shared.* Maintain accurate records of IT assets.Person Specification:Essential* Excellent communication and interpersonal skills.* High level of initiative with a proactive approach.* Ability to take ownership of incidents assigned to you and manage them through to resolution.* Confident navigating laptop hardware / desktop hardware / printer hardware.* Regularly uses Microsoft Office.Desirable* Experience troubleshooting technical issues.* Windows10 upwards.* Active directory and Exchange/O365.* Understanding of networking basics.Company Benefits* Working hours will be 37.5 hours a week during standard business hours 9am – 5.30pm.* Opportunity for hybrid working hours.* Base salary will be up to £24k.* 22 days' annual leave rising to 25.* Opportunity to be a part of a large group of experienced Engineers where you have a clear and structured career path.* Continual professional development plans.* Excellent benefits such as company pension/healthcare/season ticket loan.* Access to onsite gym.
