Trade Counter Manager

Location: CramlingtonContract Type: Full-time, PermanentWorking Hours:

• Monday to Friday: 7:30 AM – 4:00 PM (42.5 hours per week)
• Saturday: 8:00 AM – 10:30 AM

Starting Salary: £27,500 per annumReporting to: Area Sales Manager

What We’re Looking For:

We are searching for a motivated and results-driven Trade Counter Manager to lead and grow our Cramlington branch. The ideal candidate will have strong management experience, preferably within the building trade, and the ability to create a positive, sales-focused environment. The role requires:

• Leadership skills to effectively manage and motivate a team.
• Proficiency in computer software, including inventory and sales management systems.
• A proven track record in a management or supervisory role, preferably within the building trade or construction.
• A valid full driving license.
• Familiarity with plastic building materials, UPVC products, and windows.
• Previous experience working in or managing a trade counter, with an understanding of stock management and customer service.
• An energetic and enthusiastic approach to drive sales and grow branch profitability.

Key Responsibilities:

As the Trade Counter Manager, you will be accountable for the smooth running and financial success of the branch. Your core duties will include:

• Managing all branch operations to ensure both financial and non-financial targets are met.
• Implementing company strategies for business growth and development in the local market.
• Coaching and supporting staff to enhance their performance and ensure excellent customer service.
• Leading sales efforts to attract new customers and retain existing ones, driving profitability.
• Building and maintaining strong relationships with trade and retail customers.
• Promoting the company’s brand locally to grow market awareness.
• Ensuring full compliance with health and safety regulations.
• Monitoring stock levels, placing orders, and managing inventory to meet customer demand.
• Preparing financial reports on sales performance, gross profits, and operational costs.

Ideal Candidate:

We are looking for a candidate who demonstrates strong leadership, sales expertise, and technical knowledge. The ideal candidate will have:

• Proven experience managing a builders’ merchant or similar business.
• Knowledge of building materials and associated products, particularly plastic building products and windows.
• Experience implementing sales strategies to grow revenue and improve profitability.
• The ability to work with a wide range of customers, including trade professionals, retail customers, and contractors.
• Excellent relationship-building skills with both customers and suppliers.
• Experience in recruiting, training, and developing team members.
• Knowledge of SAP or similar systems (preferred, but training can be provided).

Additional Qualities:

• A passion for delivering excellent customer service.
• Strong problem-solving skills with a proactive, can-do attitude.
• Ability to prioritize tasks and work effectively under pressure.
• Willingness to support team members in all aspects of branch operations.
• Commercial awareness and the ability to identify new business opportunities.

What We Offer:

In return for your leadership and dedication, we offer:

• An annual bonus based on individual and branch performance.
• Auto-enrollment into the company pension scheme.
• 20 days of annual leave plus 8 bank holidays.
• Opportunities for career growth and professional development.
• A supportive, collaborative work environment.

This is an exciting opportunity to lead one of our successful trade counters and make a significant impact on its growth. If you have the skills, experience, and drive to succeed, we encourage you to apply today.