Description

2 Student Support Officer’s needed in London, full time hours, starting asap. This role pays £14.50 per hour. This role is 6 weeks minimum.WHAT WILL YOU BE DOING?

  • To respond to student queries via various channels in a timely manner, either via phone, email or face-to-face.
  • Consistently providing a high-quality service to all students
  • Taking accountability for a student’s query and escalating to the appropriate team, where necessary
  • To work independently and use own initiative when dealing with unexpected student problems and emergencies, referring more complex problems to the appropriate manager.
  • Maintenance of student data and systems as required.
  • Keeping up to date with any changes to the company’s products/services or processes/procedures and to ensure compliance with relevant policies and procedures
  • Being flexible and adaptable, in order to effectively support and contribute to developments and improvements
  • Dealing with emergency issues that may arise as and when required to ensure students are emotionally supported and prepared for learning in a safe environment. Responding immediately to any Safeguarding issues

ABOUT YOU

  • A genuine interest in helping customers and providing an excellent customer experience
  • Experience of working cooperatively, flexibly, and effectively, as part of a team and be able to demonstrate individual accountability
  • Excellent communication skills, including the ability to communicate effectively with customers and external enquirers
  • Previous customer service experience handling a high volume of queries
  • Well organised and self-disciplined with the ability to multitask, work quickly and calmly under pressure, while maintaining attention to detail
  • Positive, responsive, and approachable attitude to conflicting customer demands
  • Ability to absorb, retain and deliver information in order to best advise our customers
  • The ability to effectively plan, organise and prioritise workload in line with SLAs and KPIs