Description
We’re recruiting a Customer Service Apprentice to assist patients at a medical practice with professionalism and courtesy.
The role involves maintaining high standards in administrative tasks to ensure the practice operates efficiently.
The ideal candidate will have a genuine interest in customer service and will understand that it is a fast-paced environment where excellent people skills, team working, and time management is of paramount importance.
Excellent communication skills are required, in particular a clear speaking voice is essential.
The role requires working across two sites flexibility and adaptability is crucial.
Duties include:
- Reception / Administration
- Completion of a wide range of administrative tasks in line with Practice protocols
- Accurate inputting of patient data into Practice medical records
- Deal with patient telephone requests for repeat medication Welcome, direct and assist patients when they visit the surgery.
- Make new and follow up appointments for patients on the medical computer system.
- Answer the telephone as necessary and deal with calls courteously and professionally.
- To open and distribute the post appropriately as required.
- Registration of new patients, and the completion of the registration of patients on the computer system
- Adherence at all times to the Practice protocols and guidelines
- Annual completion of all mandatory training as directed by the Practice Managers
- Attendance of shifts is essential due to the nature of the job and patient needs
You will be working towards a Customer Service Level 2, studying alongside work on day release of 20% off the job training.
The role is working Monday to Friday 37.5 hours per week.
The rate of pay for this position is £6.40
Location – Winterton and Burton upon Stather
Does the above sound like your ideal next role? If so, we would love to hear from you. Please apply directly through this advertisement.
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