Customer Service Officer

Are you looking for a place to belong and help others find their way home? We’re looking for a Customer Service Officer tohelp make a difference every single day. You will join us on a full-time, fixed term contract until 31st March 2025 and in return, you will receive a competitive salary of £28,265 per annum.

Brighter Places developed from a merger between Solon and United Communities Housing Associations in 2021. We manage 3,300 homes for Bristol and surrounding areas and aim to build brighter futures by delivering 1,000 new homes by 2027.

About our Customer Service Officer role:

This is an office-based role with the potential for hybrid working once fully trained and competent.

We value colleagues who consistently demonstrate and champion our values and who create positive relationships with colleagues, customers and stakeholders.

Key Responsibilities as our Customer Service Officer:

• Provide our customers with a one-stop service that is able to advise and give informed guidance on a variety of services, in particular repairs, tenancy management and rent.
• Pro-actively seek solutions to customer enquiries by communicating with colleagues and contractors.
• Remain calm and diffuse difficult situations whilst dealing with a wide range of enquiries.
• Identify and escalate concerns or safeguarding issues to the Customer Service Manager.
• Handle personal and sensitive information in a professional, confidential manner and in accordance with the Data Protection Act.
• Accurately input data, update records, create reports and administer requests for specialist works as and when required.

What we’re looking for in our Customer Service Officer:

At Brighter Places, we value and nurture talent, welcoming both experienced professionals and those with the right attitude and determination who are looking for get their foot on the ladder. No matter who you are, where you’re from, or the journey you’ve been on so far, we’ll welcome your unique experience and perspective – and help you find your brighter future.

For this role we are looking for individuals who have:

• Great customer service skills.
• Ability to communicate clearly and accurately with a wide range of internal and external customers.
• Excellent administrative skills.
• Professional and positive telephone manner.
• Ability to remain calm and find appropriate resolutions when handling conflict.
• Strong understanding of GDPR.

You will receive the following benefits as our Customer Service Officer:

• £700 flexi benefit that can be used towards anything that improves your health and wellbeing e.g. breaks away, treatments, counselling, fitness activities insurance, family activities
• 6.16% pension contribution, plus life insurance
• Hybrid and flexible working
• Employee interest free loan of up to £1000
• Company sick pay of up to 14 weeks full pay plus 14 weeks half pay
• Independent financial advice
• Our very own Brighter Places STAR recognition awards

Closing date: 117th October 2024

Sound like you? We’d love to hear from you!

The easiest way to apply is via our application form but your application can be in any format you like; letter, CV, presentation, video, voice note – we will accept all reasonable adjustments to support your application to work with us. Please make sure you include;

• Why you are suitable for the role and how you align with our values
• Your previous experience
• Your qualifications and skills

We are committed to equality, diversity and inclusion and positively welcome applications from all sections of the community.

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