Description
Visitor experience
- Offer excellent customer service and ensure all members of the hospitality team do the same.
- Delivering high standards and a consistently warm welcome within the hospitality department
- Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing and security of buildings, addressing issues and emergency procedure and providing relief cover, as required.
Food & Beverage operation
- Lead with menu development ensuring presentation of a high-quality food and drink offer.
- Ensure compliance with health and safety, food hygiene, food allergen, licensing, and environmental health standards, completing all related record-keeping.
- Accountable for cost-effective stock management, ordering, storage and wastage control.
- Create & run events in the tearoom throughout the year to support the overall business goals.
People management
- Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.
- Prepare rotas and holiday allocation to meet business needs.
- Work closely with specialist advisory colleagues, i.e. Our Trust-wide Food & Beverage Development team
- Instill a Health & safety and Environmental health culture throughout the hospitality operation
Finance Management
- Share responsibility for achieving the Food & Beverage budget together with the F& B Manager
- Share responsibility for achieving the overall commercial budget with the site Visitor Services Manager
- Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective Food & Beverage operation.
- Supervise daily till operations and perform end-of-day income reconciliation
- Assist the F&B Manager with menu costing and stock-taking.
- You may have delegated tasks within other departments and you will understand and help deliver the overall property business plan
- This role is one for which the duties, responsibilities or accountabilities of the role require you to undertake a criminal records check, specifically a Standard Disclosure.
- Performance indicators and targets
- Weekly, monthly and annual sales and cost of sales targets
- Food compliance standards and record-keeping
- Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback
- Tools / equipment / systems
- Access to laptop and relevant online people management, training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365.
- EPOS tills and chip and pin machines.
- Fully equipped commercial Food & Beverage kitchens.