Description

Visitor experience

  • Offer excellent customer service and ensure all members of the hospitality team do the same.
  • Delivering high standards and a consistently warm welcome within the hospitality department
  • Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing and security of buildings, addressing issues and emergency procedure and providing relief cover, as required.

Food & Beverage operation

  • Lead with menu development ensuring presentation of a high-quality food and drink offer.
  • Ensure compliance with health and safety, food hygiene, food allergen, licensing, and environmental health standards, completing all related record-keeping.
  • Accountable for cost-effective stock management, ordering, storage and wastage control.
  • Create & run events in the tearoom throughout the year to support the overall business goals.

People management

  • Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.
  • Prepare rotas and holiday allocation to meet business needs.
  • Work closely with specialist advisory colleagues, i.e. Our Trust-wide Food & Beverage Development team
  • Instill a Health & safety and Environmental health culture throughout the hospitality operation

Finance Management

  • Share responsibility for achieving the Food & Beverage budget together with the F& B Manager
  • Share responsibility for achieving the overall commercial budget with the site Visitor Services Manager
  • Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective Food & Beverage operation.
  • Supervise daily till operations and perform end-of-day income reconciliation
  • Assist the F&B Manager with menu costing and stock-taking.
  • You may have delegated tasks within other departments and you will understand and help deliver the overall property business plan
  • This role is one for which the duties, responsibilities or accountabilities of the role require you to undertake a criminal records check, specifically a Standard Disclosure.
  • Performance indicators and targets
  • Weekly, monthly and annual sales and cost of sales targets
  • Food compliance standards and record-keeping
  • Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback
  • Tools / equipment / systems
  • Access to laptop and relevant online people management, training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365.
  • EPOS tills and chip and pin machines.
  • Fully equipped commercial Food & Beverage kitchens.