Description
Customer Resolutions Executive
At Manpower we have a great opportunity for someone with a strong, supportive customer service background with experience resolving consumer complaints and queries to join the team of one of our well-established automotive clients based in Milton Keynes.
Main Responsibilities
- Conduct thorough investigations in line with FCA complaint handling rules and company guidance.
- Keep customers informed throughout the complaint process using the complaint management system.
- Utilise the complaints system for accurate reporting and enable Root Cause Analysis.
- Collaborate with departments (Legal & Compliance) to ensure obligations are met for fair customer outcomes.
- Maintain high standards in customer communications reflecting brand values.
- Manage complex complaints, including those from vulnerable customers and social media escalations, adhering to Service Level Agreements (SLAs).
- Perform Quality Assurance on Subject Access Requests (SARs) to ensure compliance with regulatory requirements and data protection.
Qualifications & Experience
- Essential: Full PC literacy, proven stakeholder management, ability to meet strict deadlines, and understanding of TCF, FCA, and FOS regulations. Experience in a complaints environment, preferably in financial services.
This role is a temporary assignment currently until mid next year.
The hours are based around Monday – Friday, 9:00AM to 5:00PM working a 35-hour week paying £12.75 per hour.
If you would be interested in applying, please do not hesitate to get in touch!
