Description
We are seeking a personable and experienced Credit Controller to join our client based in Kettering. The successful candidate will play a pivotal role in working with a portfolio of clients and will be responsible for proactive contact with the customers to ensure collection activity is recorded and promptly reported within the finance system.
Experience within the retail, FMCG (food and beverage) sector and experience of working with Supermarkets and their processes i.e. EDI, portals, rebates and deductions is essential in this role.
If you have a can-do attitude, and you are a strong communicator along with the afore mentioned experience, apply now!
Hours: Monday to Friday, 9am-5pm (flexible start and finish times).
Benefits:
* Free on-site parking.
* Progression opportunities (no glass ceiling).
* Performance-based quarterly bonuses.
Responsibilities:
* Proactively contacting client accounts by email and telephone and ensuring prompt collection of outstanding debts.
* Taking phone calls from clients with account queries and to resolve any accounting issues.
* Updating notes from customers and recording all collections on the finance system.
* Presenting Credit Holds to clients while suggesting resolution paths.
* Recording and reporting queries to the wider business areas for resolution.
* Identifying and escalating of any problematic debts to the Team Manager for further action.
* Identifying individual and group targets, mutually set with the client and Team Manager.
* Accurately applying customer payments on their account to ensure they are up to date.
* Monitor and manage credit facilities, ensuring companies that exceed their credit limits are identified and managed promptly.
* Monitor and manage aged debt, implementing strategies to reduce overdue accounts and improve cash flow.
* Responsible for the client’s bad debt provision, including regular reviews and adjustments to reflect current financial status.
* Prepare and present regular reports on credit control activities, aged debt, and bad debt provisions to client and Team Manager.
* Ensure compliance with relevant financial regulations and internal policies.
* Responsible for the weekly check of retailer portals to make sure invoices have been accepted.
* Identify and escalate any EDI issues relating to retailers not receiving invoices.
* Managing stock and price related debit notes.
* Responsible for producing the credit control KPI dashboard to monitor customer performance.
Requirements and Qualifications:
* Experience within credit control, with a comprehensive understanding of account and credit control processes with the ability to work unsupervised.
* Experience working within a retail (food, drink) environment.
* Confident on the telephone, happy to call customers to ask for and take payment.
* Excellent verbal and communication skills for communicating with clients and internal teams.
* Excellent with Excel and with other IT and finance systems and software.
* A can-do attitude – happy to help your customer and colleagues when required.
* A team player with a good sense of humour.
* Ability to meet deadlines and work well under pressure
