Description

Pertemps Daventry are currently recruiting for a Trainee Customer Service Support to join one of our established Production Clients.

Hours – 39 per week Monday to Thursday -8:30am to 17:00pm and Friday 8:30am to 16:00pm (Half an hour Lunch Break)

Salary £20,500 – £21,500 pa

Our client is looking for a school or a colleague leaver that is looking to get into a Customer Service role, this is to provide customer service and administrative support for all products and services.

You will learn all about theengineering and pneumatictool world.

Duties:

  • Become responsible for filing of all MTS Sales Paperwork in the most efficient and effective way.
  • Training for Sales Support for all Customer service enquiries, orders, and quotes, Raising sales orders, dispatchnotes and invoices on Datafile system.
  • MTS Training for 3rd Party Warranty and Demo Tool processes.
  • Provide Sales / Administrative support for field sales force.
  • Training on how to raise and review stock demand reports and monitor stock levels for specific products.
  • Become adept at progressing products from suppliers and updated on the system.
  • Provide updates on supplier performance and promptly advise of any issues arising.
  • Become fully conversant with the operating systems.
  • Become fully conversant with office/ orders procedures.
  • Become fully conversant with the pricing structure for all products.
  • Provide assistance in organising power tool service scheduling and publishing details.
  • Other ad hoc duties as assigned by Senior Management.
  • Support the Marketing team with social media updates when required, Training will be provided.
  • Become fully conversant with the company’s internal CRM System.

Candidate Requirements:

  • School or Colleague leaver with a Educated to GCSE Standard or equivalent.
  • Numerate
  • Mature Outlook with a enthusiastic and outgoing personality.
  • Confident telephone manner.
  • Accurate with good attention to detail
  • Methodical
  • Flexible
  • Practical
  • Computer Literate
  • Some Customer service experience is desirable in any capacity.

For more information please contact Niki @ Pertemps on 01327 220483

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