Description
Career development
Commitment to training and qualifications
Growth Business
Our client is looking to add to their ever-growing business. They are looking for a candidate who is technically minded to join the support team. There is career development and opportunities to gain professional qualifications.
This role is ideal for individuals looking to develop a career in network engineering or IT support with the opportunity for growth into more specialized network roles.
* Provide first-line technical support for network-related issues via phone, email, or chat.
* Support the client with high levels of service.
* Ensure all incidents and requests are logged accurately in the support ticketing system.
* Perform basic checks on network devices, connectivity, and performance using diagnostic tools.
* Escalate unresolved or complex issues to second-line support or specialized engineers.
* Provide timely updates and resolutions to customers or internal users.
* Follow up on open incidents and requests to ensure customer satisfaction and resolution.
* Maintain accurate documentation of processes, procedures, and resolutions for future reference.
* Work with other teams, including system administrators, to ensure network issues are resolved efficiently.
Skills
* Strong communication skills and the ability to explain technical issues to non-technical users.
* Problem-solving ability and attention to detail.
* Ability to work in a fast-paced environment and prioritize tasks effectively
