Description

Park Excellence Assistant Manager – Chertsey, Surrey

Job Type: Full Time

What you’ll bring to the team

PARK EXCELLENCE ASSISTANT MANAGER

Location: THORPE PARK Resort, KT16 8PN

In this role you will be a support for both the Customer Services Assistant Manager and Call Centre Assistant Manager working to ensure the effective delivery of the Customer Services Operation. You will do this by managing all feedback channels, to our agreed standards, reducing negative feedback through effective communication. You will also support the Park Excellence Manager in delivering the Resort Engagement strategy and promoting and driving Guest Obsession. Additionally, you will lead, motivate and develop Duty Managers & Hosts, to maintain the highest possible standard of guest experience and service, aligned with the company’s brand value.

Qualifications & Experience

We are looking for the following skills and experience;

  • Proven supervisor experience
  • Previous experience of handling complex guest complaints
  • A passionate and dedicated person focused on the guest experience
  • A strong attention to detail when looking at data, which will be used when carrying out audits and looking for feedback trends
  • Ability to learn systems easily

Benefits

Benefits include;

  • Alongside working with a friendly, supportive team…
  • FREE tickets to our Merlin attractions worldwide
  • 40% discount on LEGO online
  • Training & Development opportunities within Thorpe Park and Merlin Entertainments globally
  • …and much more!

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we’ll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.