1st Line IT Support (Norwich)

1st Line IT Support
Permanent
Norwich (Hybrid)
£25,000 – £29,000 (DOE)

1st Line IT Support Technician needed for a hybrid remote permanent position based near Norwich (Norfolk). Start ASAP ideally Jan/Feb 2025.

A chance to join an established + growing IT services business. Previous IT Service Desk / Helpdesk experience strongly preferred.

Key skills, experience + tasks include:

• 1st line technical support for Windows / Microsoft technical environments.
• Logging calls, troubleshooting, diagnosis + IT problem resolution to 1st line level.
• Providing remote IT support for end-users, escalating calls were necessary + managing IT incidents within agreed SLAs.
• Full UK Driving licence and own transport preferred.
• Experience of IT Services / Managed Services / Outsourced businesses would be a bonus.
• Technical Environment: Windows, AD, O365, desktop PCs, laptops, mobile devices, DNS/DCHP, VPNs, firewalls, Macs, Linux, web hosting, IP phone systems.
• Benefits: £25k-29k Salary (DOE) + Hybrid Remote (2 days/week WFH) + 25 days holiday (plus BHs) + pension + profit share + private healthcare + gym + free parking + enhanced maternity/paternity + more!