Description

Murray Recruitment is currently seeking a Helpdesk Administrator on behalf of our client, a leading UK Facilities Management provider based in Glasgow. This is a permanent opportunity, ideal for an organised and proactive individual to play a key role in the effective management of reactive works.

Role Overview:

Reporting to the Service Desk Manager and Supervisor, you will be an essential member of the team, responsible for overseeing the reactive works process with engineers and sub-contractors, ensuring that contractual priorities and deadlines are met.

Key Responsibilities:

  • Confidently handle incoming calls from clients, engineers, and operations teams.
  • Log and assign jobs to engineers or contractors, adhering to client-set SLAs.
  • Monitor the Helpdesk mailbox, ensuring all enquiries are addressed promptly.
  • Take full ownership of jobs from inception through to completion.
  • Raise and issue purchase orders as required.
  • Ensure relevant safety permits are raised for engineers.
  • Track and chase all open jobs, providing accurate updates in the system.
  • Monitor the progress of all jobs, ensuring timely closure.
  • Participate in weekly conference calls to review outstanding jobs.
  • Support the client’s security clearance process by forwarding clearance requests in a timely manner.
  • Assist the coordinator with administrative tasks related to the role.

Essential Requirements:

  • Proficient in MS Office, particularly Word and Excel.
  • Strong customer service skills; previous experience in scheduling, planning, or a helpdesk environment is advantageous.
  • Excellent telephone manner and communication skills.
  • Ability to work independently and as part of a team.
  • Flexible and adaptable approach to work.
  • Solution-focused with a keen attention to detail and strong organisational skills.

Benefits:

  • Salary up to £26,500 DOE
  • Monday to Friday, 40 hours (between 8am – 5pm)
  • 25 days annual leave plus 8 statutory holidays.
  • Pension scheme.
  • Share scheme.
  • Employee discount scheme.
  • Additional flexible benefits.

Not the job for you but know someone who would be perfect for the role? Why not refer a friend? If they are successfully placed in the role, you will receive £250 worth of vouchers? Refer a friend.