Facilities Support Officer

Are you looking for a rewards career in facilities management?

Do you enjoy variety day to day, take pride in your work and enjoy seeking practical solutions?

Will you thrive in an environment where you will take a proactive role in ensuring the smooth operation of Facilities Management service?

If the answer is yes, then this could be the perfect role

The Facilities Management team manages a portfolio of properties. This service provides support and guidance to managers of services including office waste disposal, grounds maintenance, accommodation management as well as the provision of technical advice.

Salary: £26,409 to £27,711 per annum

Contract Type: Permanent

Working Pattern: Full-time (37 hours per week)

Location: Your base location will either be Clapham Depot, (Clapham Common, Clapham, Worthing BN13 3UR) or County Hall North, (Madeira Ave, Horsham RH12 1AB) or County Hall North, Madeira Ave, Horsham RH12 1AB with the requirement to work on occasion at Crawley Library (Southgate Ave, Crawley RH10 6HG)

Interview Date: Week commencing 10 February 2025

About the job

We have two exciting roles available, one will be based Clapham Depot, Worthing and another at County Hall North, Horsham serving as vital points of contact across the county. Final arrangements will be agreed with the successful candidates.

As a Facilities Support Officer, you will be part of a supportive team managing maintenance and compliance at County Council buildings, ensuring a safe environment for staff and customers.

You will manage helpdesk jobs and calls, using your initiative and judgment to decide how best to respond and ensure they are assigned to the correct service.

Reporting to the Facilities Management Helpdesk Manager, you will provide advice, resolve a range of customer enquires via Concerto (automated response system) and emails. You will confidently record all customer queries to ensure that they are dealt with efficiently. You will also provide administrative support to the local area facilities team undertaking tasks on behalf of the Area Facilities Manager

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

About you

This role is office based and will involve frequent phone calls. You will be able to demonstrate excellent communication and interpersonal skills, communicating on several different levels with multiple stakeholders and adapting your style accordingly.

With a customer focussed approach, you will be a strong problem solver, be a team player and have understanding and appreciation of the need to maintain essential building services and security. You will be familiar with and able to use Microsoft Applications such as Word and Excel

For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.

Working for us

From flexible working (where possible) to access to our Employee Assistance Programme, we are committed to providing a healthy work life balance.

A laptop and mobile will be supplied if applicable to your role. You will benefit from 25 days annual leave, rising to 28 days after 5 years’ service plus the opportunity to buy additional leave, an excellent local government pension scheme as well as a range of discounts giving our staff access to hundreds of offers.

A range of discounts give our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform.

For more information about the wide variety of benefits you can take advantage of please visit our Rewards and Benefits page.

How to apply

The reference number for this role is EIE01354.

Does this sound like the opportunity for you? Click apply below, upload your CV, and complete the application form, explaining how you meet the key skills in the attached job description and experience you can bring to the role. Please ensure all that any gaps in employment are covered in your CV.

Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.

Struggling to apply? Book onto a Digital Support Session in a library near you to get help navigating our application form (subject to availability)

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to right to work within the UK, enhanced Disclosure and Barring Service (DBS) check, satisfactory references, and a health check.

Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, which reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.

We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our application help page.

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