Description

FRENCH EXPORT COORDINATOR

Location: Exeter

Hours of work: Monday – Friday 8.30am – 5.00pm

Salary: £24,000

Summary:

Reporting directly to the Export Customer Services Manager, in this role you will be required to be flexible and covering multiple tasks within the department. These include taking calls from our dealers, answering queries and questions and placing orders onto the database. In addition, you will be required to assist in administration and export documentation. This role requires you to be able to multi task, enjoy working in a fast paced environment and have the ability to liaise with other departments in order to provide excellent Customer Service.

Responsibilities:

Learn and be able to advise dealers on our complete product range through training and researching company literature, such as brochures for product/technical information and prices
Receive telephone calls from our customers, ensuring all calls are dealt with promptly and in a friendly and professional manner
Input telephone, email orders onto the order input system, ensuring the customer details and orders are accurately entered and acknowledgements of orders are sent to customers
Support the Sales Representatives by answering queries relating to customer details, inputting of orders, displays and providing product ordering information
Respond to enquiries from customers, ensuring they are dealt with in a timely and professional manner
Schedule shipments with the Warehouse and distribution companies to ensure timely and accurate distribution of our products
Administration of correspondence generated from pro-formas/invoices and distribution documentation
Resolve customer complaints/problems arising from late deliveries, damaged goods, back orders or other issues, ensuring communication to the customer is timely, accurate and professional managed
Log customer issues onto CRM system, detailing all communication to the customers
Ensure all information given is within the agreed company framework referring queries and issues to Technical Customer Services or other internal departments, where appropriate
Assist with administration tasks, invoice analysis, scanning, filing
REQUIREMENTS:

Excellent European language skills, French written and oral ability is essential
Possess excellent communication skills, to communicate complex product information, clearly and concisely
Ability to listen and extract information from customers and other departments
Enthusiasm to learn new skills and ability to grasp large amounts of product information
Ability to work to set standards and procedures
Be computer literate, and familiar with Microsoft Office packages
Ability to extract accurate information from computer systems re stock levels, availability, customer credit limits, discounts and prices and relay this accurately and concisely to customers in a friendly and supportive manner
Ability to accurately input data and maintain attention to detail, even when under pressure
Possess a flair for developing and maintaining good client relations
Benefits:

24 days holiday, increasing to 27 days based on yearly service, plus bank holidays
Pension Scheme
Free Eye Test
Life Assurance
Cycle to work scheme
Staff Discount
Flexi Time
Staff recommendation scheme
To apply for this role, please submit your CV via the Apply Now button or contact Maria Thorne on (phone number removed) or email your CV (url removed)