Description
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess strong communication skills and a keen ability to analyse customer needs within the financial services sector. This role is pivotal in ensuring customer satisfaction and fostering long-term relationships with our clients.
Responsibilities
* Provide exceptional customer service by responding to inquiries and resolving issues in a timely manner.
* Utilise the CRM to manage customer interactions and maintain accurate records of communications.
* Analyse customer feedback and data to identify trends and areas for improvement.
* Collaborate with team members to enhance service delivery and support overall business objectives.
* Assist customers with product information, account management, and transaction-related queries.
* Maintain a thorough understanding of financial services products to effectively address customer needs.
Qualifications
* Previous experience in a customer service role, preferably within the financial services industry.
* Proficient in using CRM software.
* Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
* Strong analytical skills to assess customer data and feedback for continuous improvement.
* A proactive approach to problem-solving with a focus on delivering results.
* Ability to work well under pressure while maintaining a positive attitude.
Join us in providing outstanding service that makes a difference
