Description

Debt Collection Assistant Parking Industry

Location:Daventry
Salary:Competitive (based on experience)
Hours:Full-time (flexible working arrangements may be considered)

About Us
We are a leading company in the parking industry, committed to providing efficient and professional services to our clients. We are seeking a motivated and detail-orientedDebt Collection Assistantto join our team and support the recovery of unpaid parking charges in a fair, ethical, and customer-focused manner.

Key Responsibilities:

  • Contact individuals with outstanding parking charges to arrange payments or agree on suitable repayment plans.
  • Handle incoming and outgoing calls, emails, and correspondence related to debt recovery.
  • Maintain accurate records of customer interactions and payment agreements in the companys database.
  • Collaborate with the legal team to escalate cases where necessary, ensuring compliance with relevant legislation.
  • Provide excellent customer service by handling disputes professionally and empathetically.
  • Assist in generating reports on debt recovery progress and outcomes.

About You:

  • Previous experience in debt collection, customer service, or a related field (experience in the parking industry is a plus).
  • Strong communication and negotiation skills, with the ability to handle challenging conversations effectively.
  • Excellent attention to detail and a high level of accuracy in record-keeping.
  • Knowledge of relevant regulations and compliance in debt recovery (e.g., FCA guidelines) is desirable.
  • Proficient in Microsoft Office and comfortable using CRM systems.
  • A team player with a proactive approach and the ability to work independently.

What We Offer:

  • Competitive salary and benefits package.
  • Comprehensive training and ongoing professional development.
  • A supportive and collaborative work environment.
  • Opportunities for career growth within the organisation.

How to Apply:
If youre ready to take on a rewarding role in the parking industry and contribute to a dynamic team, wed love to hear from you. Please click to apply!

Join us and help drive our success in the parking industry!

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