Description

Company Overview . Who we are

Trinity Claims is a claims management company based in Tonbridge, that designs and delivers claims strategies to meet the needs of our partners. Our team consists of talented professionals with a proven track record in leading and delivering change in insurance companies. We have a leadership team dedicated to growing the business, with a family feel and a welcoming culture who are all focused on delivering the best services for our customers.

Role Overview. Why Join us:

To undertake water or fire damage and accidental damage restoration projects (cleaning, drying, and sanitising as appropriate), ensuring customers receive excellent service whilst managing claims costs and expenses within the scope of the insurance policy.

Key Responsibilities & Accountabilities – What you will do:

  • Effectively follow instructions from and work closely with First Response Technicians and/or Team Leaders
  • Maintain excellent communications with policyholders and any other relevant individuals.
  • Participate in onsite cleaning, installation and monitoring of drying equipment following fire or water damage and other perils.
  • Ensure that all documents, photographs, and communications are accurately recorded.
  • Participate in triage assessments and reporting.
  • Work within the team to ensure that the restoration is progressed efficiently.
  • Maintain safe working conditions in line with Health & Safety requirements, regardless of location.
  • Ensure that all company property is kept clean, tidy, and maintained to the correct safety standards.
  • Wear corporately identified clothing provided as required by the business.
  • Undertake any training or CPD or as required by the business.
  • Work on an on call or shift-based rota ensuring business needs are met.
  • Carry out any other reasonable supervisor’s instruction.

Person Specification

Experience / knowledge

  • Basic computer knowledge.
  • Knowledge of the Insurance claims process (desirable).
  • Previous experience within damage restoration (desirable).

Skills required

  • Excellent spoken and written communication skills
  • Excellent customer service skills.
  • Ability to work within a team and with a wide variety of customers.
  • Ability to work well under pressure.
  • PC literate with good administrative skills.
  • Ability to take direction and responsibility when necessary.

Drive / motivation

  • Helpfulness and a passion for customer service.
  • Driven and enthusiastic – meets or exceeds targets.
  • Empathy and understanding.
  • Confident and professional attitude.
  • Active and energetic.

In return, we can offer you:

Basic Salary £24-25,000 (DOE) as well as market leading benefits.

25 days Annual leave plus statutory holidays.

Rewards:

  • On-site gym
  • Free on-site parking
  • Free on-site breakfast bar
  • Complimentary on-site snacks and soft drinks
  • Discretionary performance related bonus
  • Life insurance cover
  • Enhanced company pension scheme
  • Cycle to Work Scheme
  • Employee of the month & employee of the year awards
  • Refer a Friend scheme
  • An extra day’s holiday for your birthday
  • Paid volunteering/charity day a year
  • Support in your development and wellbeing, including an Employee Assistance Program (EAP)
  • Eye test vouchers
  • Training and development opportunities at all levels through Trinity Academy and Apprenticeship programs
  • Social events

Application deadline: this position will remain open until we have found the right person for the job.

We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.

Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.