Description

  • Are you looking for an exciting opportunity to be part of a market-leading company where your skills and passion can truly make a difference? If so, we’d love to hear from you! Banham, a trusted name in security for nearly 100 years, is on the lookout for a Customer Journey Specialist to join our Lock Installations team. This is your chance to be part of a dynamic and supportive team, helping us continue to provide exceptional service to our valued customers.
  • Who are we?
  • Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security.? Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference. Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years.

What can you bring to Banham?

  • Initiative: Ability to work independently and take initiative.
  • Teamwork: A good team player who can collaborate effectively with others.
  • Flexibility: A flexible approach to work, adapting to changing priorities.
  • Problem Solving: Strong problem-solving skills with a focus on finding practical solutions.
  • Communication: Clear and concise communication, both written and verbal.
  • Technical Knowledge: Basic knowledge or willingness to learn about locks (preferably Banham), carpentry, grills, gates, shutters, and door installations.
  • Building Regulations: Familiarity with building regulations, including Part M and Fire regulations, or a willingness to learn.
  • Software Skills: Basic proficiency in Microsoft Excel, Word, and Outlook, with training provided for Zendesk, X3, and FSM/PSO.

What will you get in return?

You will be entitled to a highly competitive salary and a great range of benefits including:

  • 25 days Annual Leave plus bank holidays*
  • Sick Pay that increases with length of service
  • Subsidised Private Medical Coverafter completing and passing probationary period
  • Annual season ticket loan & Banham interest-free loan
  • Cycle to work & Home & Tech scheme (up to the value of £2k)
  • Hybrid working (dependent on location and role – 3 days office based and 2 days working from home)
  • Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply)
  • Personal Accident Insurance Scheme – Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries
  • Auto-enrolment into our pension scheme
  • Training and development opportunities (including day releases for studies/exams)
  • Company equipment tailored to your role (laptop, mobile, additional screens)
  • Up to 50% off Banham products
  • Banham Social Events
  • Employee recognition rewards and moments of magic prizes
  • Byond card – a workplace benefit to access exclusive offers and discounts on your everyday spend.
  • An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment)
  • Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010 over £13 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden.

If you share our values and have the drive and enthusiasm to help us fulfill our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest.Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law.

We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the role.

*Applies from 1st March 2025