Customer Services Coordinator

Blue Arrow have an exciting opportunity for an experienced Customer Services Co-ordinator to join this client based in Livingston

Key Responsibilities:
* Manage and monitor orders to ensure fulfilment of conditions (quantities, prices, delivery times)
* Act promptly on any customer requests and/or including credit requests, samples, and quotations
* Generate bespoke quotations for customers
* Amend or cancel orders in the CRM system, ensuring accurate updates
* Collaborate with internal teams to ensure a seamless delivery process for customers
* Attend meetings with the customer service and sales team
* Maintain up-to-date and accurate customer databases
* Liaise with logistics departments to monitor stock levels
* Monitor and manage stock for assigned customers
* Work with Customer Services Manager to prepare and review customer account plans
* Manage returns and corresponding credit notes
* Investigate and resolve customer complaints/disputes

Essential (Knowledge, skills, qualifications, experience):
* Proven experience in customer service positions
* Strong organisational skills and attention to detail
* Excellent communication and interpersonal skills
* Ability to work collaboratively within a team
* Comfortable working with a variety of systems

We are ideally looking for a candidate that has worked in a manufacturing company carrying out a similar role

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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