Personal Wellbeing Administrator

Ref: PCA-251

Are you a proactive, highly efficient and collaborative individual with a proven track record of managing Customer Relationship Management systems, including inputting data and creating reports? Do you have experience of working in services providing effective administrative support in a busy, pressurised environment?

If so, join St Giles as a Personal Wellbeing Administrator, where you will support the management of HMPPS Contracts delivering Personal Wellbeing services across Wales.

Who are we?
St Giles is an award-winning social justice charity using expertise and real-life past experiences to empower people who are not getting the help they need. People held back by poverty, exploited, abused, dealing with addiction or mental health problems, caught up in crime or a combination of these issues and others. We show people there is a way to build a better future for themselves and those they care about and help them create this through support, advice, and training. Our peer-led services form the backbone of our work, putting people with lived experience at the centre of delivery, design, and evaluation of support and services across the UK.

The Wise Group is a leading social enterprise which is proud to be making a difference to people’s lives. We’re proud because we help people to find jobs, provide advice to people struggling to heat their homes and support people to find their feet following time in prison. To do this, the Wise Group works in partnership with everyone from large businesses to national and local government and third sector organisations who provide essential specialist support to our customers. Together, we’re greater than the sum of our parts.

The Wise Group and St Giles came together a few years ago to form a partnership with the aim of supporting the Probation Resettlement reforms by offering a high-quality service underpinned by staff who have lived experience and cultural competency. To date we have been awarded more than 20 contracts to deliver Personal Wellbeing, Finance, Benefit & Debt and Women’s Services across England and Wales.

About this key role

Our successful candidate will provide key administrative support to teams across one or more contracts awarded by the HMPPS to deliver Personal Wellbeing services in Wales. This will involve monitoring and managing the receipt of referrals from Probation through the Customer Approved System (CAS) ensuring they are successfully assigned to Personal Wellbeing Coaches, plus managing the CAS to ensure all inputting is accurate and within agreed timescales.

We will count on you to act as the primary point of contact for all enquiries, external and internal, to ensure communication channels are clear and effective, while also liaising with external stakeholders (e.g. prisons), delivery partners, and other agencies to arrange appointments, referrals, and generally ensure information exchanged is done in a clear, timely and effective manner and is compliant with GDPR legislation. Developing and maintaining processes for recording and monitoring resource allocation and providing regular reports to the Personal Wellbeing Manager are also key aspects of the role.

What we are looking for

• Experience of working in services which provide support to people who have faced adversity and disadvantage
• A sound knowledge of the barriers faced by people with complex and multiple needs as well as relevant specialist support services.
• The ability to develop and maintain means by which compliance with policy and procedure can be effectively monitored and reported on
• Experience of creating and communicating performance and budgetary reports in a variety of formats
• Ability to input data onto Customer Relationship Management Systems accurately and within agreed deadlines
• Excellent interpersonal, prioritisation and communication skills, verbal and written

Please note: this role requires that successful candidates must undergo an Enhanced DBS check, on the basis that the post involves contact with vulnerable participants and colleagues.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

To apply, please visit our website.

Closing date: 11 p.m. on 13 March 2025 Interview date: 20 March 2025, On Teams