Service delivery Associate

Hybrid role – 3 days in the ofice 2 at home once probation period has been completed

My client provides online systems to healthcare professionals and businesses. They are looking for a Service Delivery Associate to join the team.

Key Accountabilities

Deliver high-quality support and training to clients.

Deliver training on pre-defined training content and supporting clients through completing online registration forms.

Role Purpose:

Work with Service Delivery team to deliver client and internal training on products and services.

Develop and maintain comprehensive user guides for both current and upcoming systems.

Develop and maintain training modules if deemed relevant.

Internal and client training on both current and upcoming systems.

Ensure a positive on-boarding experience for new clients registering for systems.

Configure and customise systems for clients with attention to detail.

Plan and facilitate internal and external meetings.

Ensure robust processes and procedures are maintained.

Work with appropriate functions and colleagues to meet client needs.

Identifying opportunities for product enhancements and developments.

Act as an ambassador for the company.

Any other duties required by the business.

Person Specifications

Qualifications

Minimum education 5 GCSE’s (including English and Math’s) or equivalent vocational qualification. Experience

Knowledge of the Private Healthcare industry advantageous but not essential.

Experience in updating and creating onboarding material.

Technical understanding of Healthcode systems is advantageous.

Windows 10 is essential

Mac

Web-based technologies

Customer facing experience.

3+ years Customer Service Experience

Professional and Personal Skills

Strong administrative skills

Strong written and verbal communication skills essential

Cross functional ability to communicate at all levels

Highly organised, good planning skills

High level of attention to detail

Able to work on own initiative and multi-task as well as ability to work under pressure

Problem solving skills

Proficient in Word, Excel PowerPoint, and Outlook.

Flexible approach to work / multi-tasking

Ability to take a logical approach to problem solving

Excellent listening skills

Strong desire to assist customers

Friendly personality

Ability to demystify technical issues using plain language.

Team player with an ability to lead team members.

Motivated to learn, develop, and grow.