Description
Role: Administrator (Customer Operations)
Location: Tonbridge
Salary: £26,000 – £27,000 per annum
Benefits: 20days holiday + Bank Holidays, (rising holiday allowance with length of service), Private Medical Insurance, Life Assurance, Free Parking, Pension, Team events and socials +++
Hours: 8.30-5pm Monday – Friday (Based in office)
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Are you a passionate and customer-focused individual looking for a rewarding opportunity in administration? Our client, a thriving organisation in the industry, is seeking a Customer Service Administrator to join their dedicated team. If you have a knack for handling customer enquiries, processing accurate orders and ensuring customer satisfaction, we want to hear from you!…..
As a Customer Service Administrator, you will be an integral part of our client’s Customer Services Team, reporting directly to the Head of Customer Services. You will have the opportunity to make a positive impact by managing the end-to-end order process, handling incoming customer enquiries, and providing outstanding support to customers. Your attention to detail and ability to work in a fast-paced environment will be essential in this role.
Some of your key responsibilities will include:
Input customer’s sales orders and manage the process from start to finish
Receive and process all incoming customer’s enquiries, quotations, claims, returns etc.
Keep customers informed of order status
Send appropriate samples to customers
Liaise with warehouse operatives concerning customer orders
Make freight enquiries and obtain competitive quotes
Book deliveries/ arrange collections for shipments when required
Complete relevant paperwork for customers for customs declaration when required
Process Invoicing
Customer Liaison – respond to requests/ queries with a reasonable timeframe
Report key issues to the Head of Customer Services as appropriate
To excel in this role, you should have exceptional communication skills, both written and verbal, strong administration skills and a passion for delivering excellent service to clients. Your ability to prioritise tasks, multitask efficiently, and work collaboratively within a team will contribute to your success as a Customer Service Administrator.
If you are ready to join a dynamic organisation that values its employees and provides ample opportunities for growth and development, apply now! Our client’s team is looking forward to welcoming a dedicated and enthusiastic individual like you.
This role is being managed by Debbie Foster – Office Angels – Tunbridge Wells – (phone number removed)
Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
