Description

Tell me more about Wilson Browne Solicitors

We are a firm with a vision and that vision starts with being a great place to work, a proper work-life balance, varied and interesting clients, opportunities for development and career progression, plus a host of other benefits. As a strong regional firm, we have an almost unique niche in our market with 6 offices, great clients, a heritage that goes back nearly 200 years, and a reputation that others envy..

Tell me more about the role.

We are looking for an ICT Helpdesk Assistant to join our ICT team in Grange Park, Northampton on a full-time, permanent basis. This role is pivotal to our success and ongoing growth plans and is ideal for someone with a background in IT and a passion for delivering outstanding customer service.

Responsibilities:

  • Provide first-level technical support to our staff members, both remotely and on-site across our 6 offices in Northampton, Kettering, Corby, Higham Ferrers, Wellingborough and Leicester.
  • Troubleshoot and resolve technical issues related to hardware and software.
  • Set up, configure, repair and install hardware, software, and other related equipment.
  • Monitor and respond to inquiries in a timely manner.
  • Maintain accurate records of customer interactions and solutions.
  • Provide technical support for staff members with IT-related issues.
  • Identify and recommend opportunities for system and process improvements.
  • Assist the ICT Systems Trainer in the creation of training materials including presentations, tutorials, videos, and hands-on exercises.
  • Stay up-to-date on the latest industry trends and technologies.

Requirements:

  • Previous experience in a helpdesk or technical support role supporting Microsoft Teams, Microsoft Office suite, Microsoft Windows Active Directory and Office 365 would be preferred.
  • Familiarity with IT hardware and software.
  • Able to demonstrate troubleshooting and problem-solving skills.
  • Strong communication and customer service skills.
  • Attention to detail and a commitment to accuracy.
  • Good organisation skills.
  • Proficiency in supporting Office 365 applications (User, Groups, Azure AD, and MFA) would be preferred.
  • Ability to work independently and as part of a team.
  • A valid driving license and access to a vehicle, as there will be a need to travel to our other sites in Northamptonshire and Leicester when required.

Benefits:

  • Competitive holiday entitlement increasing with length of service and options to buy more.
  • Death in service benefit (after qualifying period) paying 3 x salary.
  • Pension scheme with matched contributions up to 4%.
  • Professional development opportunities.
  • Discount schemes on retail, utilities and gym memberships.
  • Voluntary Health Cash Plans available and Health screening.
  • Paid volunteer leave.
  • Regular long service awards and annual staff recognition awards.
  • Cycle to work scheme.

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