Description

Job Title: 1st Line Support Analyst/Helpdesk

Job Type: Full-Time, Permanent

Location: Gloucester (4 days a week on site)

Our client is looking for a 1st Line Support Analyst to help keep their business running smoothly by providing first-line support across their IT systems.

Key Responsibilities:

  • Act as the first point of contact for IT support requests.
  • Diagnose and resolve core IT issues – Windows OS, O365
  • Manage and maintain IT equipment.
  • Create and update user documentation.
  • Issue resolution or escalation.

Soft Skills:

  • Eager to learn and develop new IT skills.
  • Organised, motivated, and able to work independently.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities with a keen eye for detail.
  • Patient and approachable when working with users of varying technical abilities.
  • Full UK driving licence.

Desirable Skills:

  • Knowledge of M365 administration, Windows & Mobile OS troubleshooting.
  • IT certifications (e.g., CompTIA A+).

If you are enthusiastic about IT support and want to make a difference, apply now and provide us with an up-to-date copy of your CV for consideration!

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