Network Service Operator

Most people don’t think too much about how clean water reaches their taps. Or what happens to their waste water.

But Scottish Water does. Frankly, it’s all we think about.

Join our Field Response team in the Stirling and Falkirk Area and as an NSO you’ll help our teams make sure Scotland has a constant supply of safe, high-quality water.

What you’ll do

Problem-solver extraordinaire, you’ll make quick, accurate work of customer enquiries and network operations – helping fix any water supply problems. That might include turning your hand to valve shut-offs, identifying bursts, and more.

No two days are quite the same, you will work in a fast-paced customer centric environment that is very dynamic and rewarding. You’ll also make sure tasks are completed safely, engage with internal stakeholders to resolve complex customer or network issues and provide excellent service to our customers.

You’ll collect relevant data, report on customer issues and promote follow on work to recover service issues, technical requirements, GIS drawing updates, and so on. You’ll know your byelaws from your codes of practice, so you can explain what’s what to customers.

Now and then you’ll carry out sampling on new mains, bursts, or customer complaints to make sure every last drop is compliant with regulatory requirements.

What you’ll bring

You’ll know how the water network operates – bringing knowledge of DOMS policies, reviewing risk assessment method statements, hygiene code, and access and transfer certificates.

You’ll always have your health and safety hat on to keep the team and customers safe. Top-notch communication skills are essential too – our customers will turn to you for the information they need.

You’ll need a valid driving licence, but we’ll provide the wheels. As part of the team, you’ll take your turn on the standby rota for out of-hours work too.

Looking out for you

While the work we do is important, we know it’s not the only thing that matters. That’s why we make sure you have everything you need to find a good work-life balance.

You’ll get plenty of time to recharge with 38 days of holiday every year (including public holidays). And you can even buy maximum 5 more if you need a little extra time. You can also take time off to volunteer in your community.

When it comes to major life events we have family-friendly policies around adoption, maternity, and parental leave. And for the everyday? We embrace flexible working.

For your future, there’s our pension (the ‘know-what-you’ll-get-when-you-retire’ kind), and life assurance.

As for some nice extras? You can expect an annual company bonus. Not to mention access to SW Splash – handy rewards that can save you money on holidays, bills, and shopping.

The not-so-small print

This role will be a Grade 4, with a salary range from £27,590 to £32,410. New external hires will be expected to join on the minimum salary.

Job offers at Scottish Water are conditional, and will be confirmed on completion of our pre-employment screening, e.g. referencing, criminal record checks, license checks, etc. These checks are conducted on our behalf by a third party. Don’t worry – we’ll ask your permission before starting these checks.

There is a requirement to participate on an out of hours standby rota.

If you’re interested in this role – or know someone else who might be – we’ll be accepting applications until midnight on the 20th of March 2025