Description
Client Coordinator
Location:Stoke
Hours: Monday to Friday, 8.30am – 5pm
Salary: £25,000 per annum
Role Overview:
We are currently recruiting on behalf of our client for a Client Coordinator to join their dynamic team. Reporting to the Customer Relations Manager, the ideal candidate will bring previous telephone sales experience, exceptional communication skills, and the confidence to engage with a wide variety of customers.
If you are passionate, driven, and results-oriented with a strong ability to sell and upsell products over the phone, this could be the perfect role for you!
Key Responsibilities:
Responding to incoming calls and emails from clients, addressing product-related questions and concerns
Entering sales orders into a Sage database
Establishing rapport with clients and identifying their needs
Performing general administrative tasks
Working towards achieving daily targets, KPIs, and monthly sales goals
Making proactive sales calls to new, existing, and inactive customers
Following up on leads and updating the CRM system
Identifying opportunities to cross-sell and upsell products
Actively pursuing outstanding quotes and generating additional business
Researching new projects and leads
Assisting the regional Sales Managers (RSMs) as needed
Gathering, tracking, and entering non-conformance data
Required Skills and Qualifications:
Prior experience in sales administration and customer service
Familiarity with Sage (preferred but not essential)
Strong relationship-building abilities
Proficient in general administration and Microsoft applications
Positive, proactive approach
Excellent communication and team collaboration skills
Strong attention to detail
Effective negotiation skills
Courteous and friendly phone manner
Interested? Call Meg on (phone number removed) or email for more information.
INDCOM
