Description
Receptionist / Switchboard Operator, Dungannon To answer and process all incoming calls made to the business/site in an efficient, courteous and timely manner and in doing so deliver an excellent customer experience. Rate of Pay: £11.44ph Hours: Mon-Fri, 9am – 5.30pm Duties Answer all calls as soon as it enters the system. Consult with each caller, and obtain as much information as possible, so that calls are directed to the appropriate person or department on the first occasion. Transfer each call to the relevant member of staff. Transfer calls to the agreed or nominated person if the relevant member of staff is not available. Take, and pass on via email to the relevant member of staff, messages giving appropriate details of the caller and reason for the call when it has not been possible to connect a call. Escalate issues concerning calls not being answered to the Team Leader or directly to the relevant department manager. Treat callers with respect and courtesy at all times. Handle callers' personal information in line with GDPR Criteria Minimum of 5 GCSE's or equivalent at Grade C or above, including English and Maths Minimum of 2 years' experience in a busy office environment Experience and proficiency in MS Office and IT Systems Excellent communication skills both verbal and written, and have a professional telephone manner Ability to work as part of a team To apply please send cv to or call (EXT 345) Skills: Receptionist Customer Service Switchboard
