Description
Assist with the provision of a front of house service and presence for the College, acting as a liaison point for staff and students and working as part of the Facilities team to enforce a safe, orderly culture within a caring, disciplined and supportive environment.
The following is an indication of the type and level of the main priorities expected of this role as directed by your line manager and is not intended to be a comprehensive list of duties or tasks:
1. Work a shift pattern across the college opening hours, supporting college events including door supervision and crowd control, assisting with locking / unlocking of the site, providing a welcoming and friendly front line service to students, staff and visitors whilst maintaining access control, checking and ensuring IDs are worn at all times by everyone. This will include providing cover for reception/ goods in areas out of hours and during the core hours as required and to the wider facilities team as required, particularly during non-term time.
2. Maintain high visibility and vigilance, carrying out internal and external patrols to deter and detect crime, vandalism and acts of violence against college users and assets, responding to all security related incidents, providing backup and assistance when required to other staff and assisting with College / Campus alarm, fire and emergency procedures and evacuations. This will include undertaking escorting duties for cash handlers and other college users as required.
3. Direct, encourage, motivate and support students, including vulnerable students, who may present challenging behaviour, to ensure a responsive, focused and respectful environment, which has a positive effect on student behaviour, engagement and attendance.
4. Assist all staff to ensure compliance with the student disciplinary process and manage all incidents which occur on College premises, in conjunction with the Duty Managers, Facilities Managers and Head of Facilities; contacting external services for support if deemed a requirement e.g. Police, Ambulance, Fire.
5. Assist with the investigation of incidents, including interviews, personnel or property searches and securing confiscated items, utilising CCTV monitoring, and data capture as directed by management, including reporting any faulty cameras as necessary.
6. Assist with traffic management including the monitoring of parking, access to parking and security of car parks including assisting with maintaining access during adverse weather.7. Complete regular building checks as instructed including visual inspections of equipment, furnishings, external doors, all access points and CCTV. Reporting any repairs required to maintain the condition of the building, maintaining factual and accurate records of service activity, logging incidents on relevant IT systems and participate in handover meetings with detailed reports.
8. Assist with the training of new employees and support for agency security personnel, including security patrolling and health and safety requirements.In addition all post holders will be required to be trained to act as Fire Marshals and First Aiders.
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