Description
Customer Service Executive
Chippenham
Annual Salary: £24,740 per annum
Working Hours: Full-Time, 37.5 per week, Monday to Friday
Temporary to Permanent
There are two working pattern options available for this role:
Rotating Shifts: (Shifts rotate on a scheduled basis.)
7:30 am – 3:30 pm
8:30 am – 4:30 pm
9:30 am – 5:30 pm
OR
Fixed Shift:
9:30 am – 5:30 pm
Summary:
An exciting opportunity has arisen for a Customer Service Executive to join a well-established organisation in the charitable sector.
Based in Chippenham, this organisation works behind the scenes to support some of the UK’s best-known charities. Their focus is on delivering exceptional donor and supporter experiences through a variety of impactful fundraising campaigns and programmes.
They are now looking for a motivated and personable individual to join their collaborative and supportive team.
Key Responsibilities:
* Deliver outstanding customer service via phone, email, and helpdesk to supporters and charity clients
* Process payments and supporter interactions securely and accurately
* Maintain service level agreements (SLAs) and meet key performance indicators (KPIs)
* Escalate service issues promptly and appropriately
* Complete administrative tasks including letters, reports, secure data handling, and regular client activity
* Work collaboratively within the team, supporting wider departmental goals
* Cover for team members when required and contribute to team wellbeing and development
Ideal Candidate:
* Previous experience in a customer service and/or administrative role
* Confident user of Microsoft Office, particularly Word, Excel, and Outlook
* High level of accuracy and attention to detail
* Able to multitask effectively and prioritise workload
* Strong communication skills (both verbal and written)
* A proactive and responsible attitude to work
* Minimum of 3 GCSEs including Maths and English (or equivalent)
Desirable:
* Experience in a contact centre environment
* Relevant customer service qualifications (e.g. City & Guilds Level 2, ILM)
This vacancy is being advertised by New Resource Group. The services of New Resource Group are that of an Employment Agency
