Description
We are currently looking for a Scheduler to join Sovini Property Services, part of The Sovini Group.
Fully committed to Equality, Diversity, and Inclusion; we promote a positive culture of valuing and celebrating diversity and accepting and including people regardless of their personal characteristics or circumstances. Whoever you are, you can expect to be treated fairly, with respect and free from discrimination. Inclusivity matters We recognise candidates may have diverse needs, and we will always look to support this throughout the process.
If you have got the talent, the potential, the drive and determination there is a place for you at The Sovini Group.
This position is a permanent opportunity.
As a Scheduler, you will be expected to:
Ensure all operatives diaries are maximised.
Ensure all jobs are closed down correctly and where appropriate secondary appointments are made and customers kept up to date.
Monitor the dashboard throughout the day.
Schedule and respond to all emergency jobs within target times.
Reschedule appointments where appropriate
Report any unproductive hours to the supervisor.
Ensure works requiring authority are identified and correctly processed through the system
Ensure all appointments are kept and identify any failings due to no access or operative failures
Ensure all operatives have started PDAs and attended first appointment by 8.00am.
Book appointments for different work streams & update tracker systems.
Pre-call all customers prior to their appointment to confirm operatives attendance utilising all systems available for contact details.
Monitor teams diary throughout the day to ensure appointments are kept and warn tenants of any delays, re-scheduling where appropriate and to manage no-access jobs by researching alternative contact details prior to authorising carding of address.
Order materials through different systems
Register products and warranties through different systems
Ensure all diaries are checked 24 hours prior for appointments requiring support for neighbourhood officers and 2 person assists. Warning markers for zero codes are to be identified and reiterated to all operatives.
General administration duties & holiday/absence cover
Monitor and appoint dashboard jobs left by the customer service centre due to no availability of appointments and take necessary steps to arrange appointments as appropriate.
Ensure all jobs attended and identified as requiring authority are passed to the client for authorisation.
Sense check all failed KPIs as identified by Performance Management on a weekly basis and contact tenant / operative to confirm failure cause and re-schedule as appropriate or feedback root cause for further investigation by supervisors.
Liaise with Customer Service Centre and supervisors to ensure all necessary follow up works are detailed and scheduled.
Input out of hours works and ensure follow up appointments are raised as appropriate.
Re-schedule or re-appoint works due to sickness or other absence
Liaise with sub-contractors and ensure works are scheduled appropriately and appointments are confirmed. Any admin correspondence & job costing needed is completed (see supervisor for job costing).
Meet appraisal targets and support the delivery and achievement of overall business objectives.
Commit to equality and diversity and to promote non-discriminatory practices in all aspects of work undertaken.
Adhere with the Health and Safety at Work Act to take reasonable care of own health and safety and that of others who may be affected by their acts and omissions.
To be successful in a Scheduler role, the skills you will need:
Educated to GCSE level including English and Mathematics
Customer Care Experience or NVQ
Experience of working in a similar compliance role including scheduling/administration/project works
Experience of diarised appointment systems with ability to work with an understanding of technical issues
Excellent organisation and time management skills
Customer Service skills
Hands on approach and can do attitude
React to changing workloads quickly and efficiently to ensure maximum productivity
To communicate effectively with operatives and deliver precise instructions
Ability to organize and work under pressure in a fast paced changing environment
Eye for detail and confident in delivering concise instruction
Ability to act on own initiative and prioritise quickly
Excellent communication skills, able to communicate across multiple channels including Microsoft Teams, Face to Face and Email.
To demonstrate The Sovini Groups values in your day to day job role Success, Passion, Authenticity, Courage, Enterprise.
Experience or Knowledge of the below would be advantageous but not essential:
Excellent IT skills including Word, Excel, Outlook etc.
Flexible with ability to take on additional tasks as required
Able to converse confidently with staff, operatives, tenants and sub-contractors
So if you are looking for a Scheduler role with:
Competitive salary – £28,251.56 pa
40 Hours per week (Monday-Friday Pattern).
Agile working
22 days holiday increasing with service.
Cycle 2 Work Scheme.
Group personal pension scheme.
Life Assurance.
Career development opportunities.
Corporate discount scheme.
Staff well-being and feel-good programme.
Apply online via our website today!
Please note we do not accept approaches from recruitment agencies and only applications made via our website will be accepted.
Closing date 16th June 2025
Please note that shortlisting may take place prior to the advert closing, if a high volume of suitable applicants have applied, the advert may close early. Please do not hesitate to submit your application.
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