Description
You will be expected to deliver a market-leading service to all customers by delivering exceptional levels of customer focus, building long-term service relationships between MidMeds and the customer.
This role demands a proactive retention mind set and involves retaining both our existing customer base by taking orders, answering telephones and dealing with daily enquiries (such as returns and lead time requests etc) but also expanding on this customer base by developing new relationships with new customers.
You must be proactive in building long-lasting relationships with our customer base and your approach will be personalised to each customer to secure revenue and increased profitability.
You will have a proven track record of demonstrating a strong work ethic and great customer service delivery.
Key Responsibilities:
- Monitoring and developing your regional area to achieve revenue and margin growth and sales targets (as defined by the Customer Services Manager)
- Building relationships with customers within your regional area so that you become the go to person for that customer
- To identify additional sales opportunities within your customer base and try to expand your customers business including category expansion
- Work with your sales counterpart to maximise regional opportunities within PCNs/Clusters
- Managingcustomeraccounts in a timely manner, ensuring successful delivery to all customers
- Answering inbound calls whether that be taking orders, product enquiries, lead times on products or chasing courier delivery slots
- To deliver an exceptional customer experience and thus retain the current customer base
- Recognising new prospective customers and onboarding them either by directing to the Sales Team or through account management as appropriate
- Championing a customer-centricculture,deliveringmarket-leadingcustomerservicethatwill secure valuable, trusting, long-term customer relationships
- Liaising with the Warehouse and couriers regarding delivery issues and/or returns/collection issues
Knowledge & Skills:
- Happy to work across multiple systems at once (Sage, Zoho, Fylogy, DPD Portal and SharePoint) and successfully multitasking to get the job done
- A positive can-do attitude with the ability to work on your own as well as a part of a wider team
- Always be professional and courteous
- Ensure a high level of product & service understanding
- Customer service role track record
- Open to collaborative working and feedback
- Excellent communication skills (verbal and written) and the ability to build good customer relationships
- Good problem-solving skills
Education & Experience:
- Knowledge of customer service principles and practices
- Proficient with Microsoft Office Applications including Excel, Word and Outlook
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