Description

Salary: Starting from £20,444 per annum, depending on experience

Hours: 35 per week

Location: Worcestershire

Contract: Permanent

Job ref: 1168

At Cranstoun, we are always in search of talented and experienced individuals to join our team, we currently have a vacancy for a General Administrator in our Worcestershire service.

Cranstoun: Worcestershire provides a range of services for those affected by drugs and alcohol. Our skilled and compassionate people work closely with services users and their families to change and save lives. We combine proven expertise in treatment and recovery with innovative approaches and actively involve those we help in improving the design of the services we provide.

As the first point of contact, either by phone or in person, you will be expected to deal with our service users in a non-judgmental, open and honest manner, making them feel comfortable and welcome when using our service. You’ll need excellent communication skills as you’ll be providing a welcoming and informative front of house and telephone service to all of our customers. You will also be responsible for providing effective admin support to teams and colleagues across the service.

You’ll need to have good written and computing skills and be able to work confidently with all Microsoft programs and a case management system. You’ll also need to have excellent communication skills and the ability to work to strict deadlines. We need someone who’s organised and efficient to ensure the day to day workload is managed effectively. You’ll also need to be flexible and creative, with the ability to transfer your skills from one area of expertise to another.

Above all, you’ll be interested in becoming part of a challenging, dynamic and rewarding work environment that positively impacts on people’s lives.

The services operate core hours of Monday – Friday, 9am – 5pm. They also offer additional service hours on some days between 8am – 9am and 5 – 8pm. There will be a requirement to cover these hours on a rota basis.

All posts are subject to an enhanced DBS checks.

To download an application, please visit the website via the apply button.

Unfortunately, we are unable to accept CVs.

Closing date: 16 March 2025.

Interviews to take place week commencing 24 March 2025.

We are an inclusive employer, committed to promoting equality and diversity in all areas of our work.

Registered Charity No. 1061582