Description
Venesky-Brown’s client, a public sector organisation in Dalkeith, is currently looking to recruit an Administrator on a rate of £13.52/hour PAYE. This role will be based onsite. The working hours are 35 hours a week, 5 days a week, various shift pattern available.
Responsibilities:
– Manage inbound emails in a timely manner.
– Identify customer’s needs, clarify information.
– Record all conversations in our CRM system in a comprehensive way.
– Build good working relationships in order to engage with customers and colleagues effectively.
– Frequently attend ongoing training and briefs to improve knowledge and performance levels.
– Focus on meeting Service Level Agreement targets and timescales.
– Data entry: create and maintain records, standard reports and spreadsheets to ensure information is up-to-date, easy to access and accurate
– Communicate with internal and external customers by phone, in writing (email and standard letters) and face to face where appropriate within tight timescales
– Maintain a tidy work area and comply with all Health and Safety regulations
– Dealing with Administration of VE Mark Sheets returned from centres
Essential Skills:
– Good Standard of education with strong skills in numeracy and literacy.
– Previous experience in a customer services/support role.
– Proven ability to deal with all enquiries and work as a productive member of the team.
– Must be able to communicate appropriately and effectively with clarity both verbally and in writing.
– Ability to work with accuracy and with an attention to detail in a pressurised environment.
– Strong phone and verbal communication skills along with active listening.
– Familiarity with CRM systems and practices.
– Customer focus and adaptability to different personality types.
– Ability to multi-task, set priorities and manage time effectively.
– Attention to detail
– Ability to take on new tasks in a positive manner
– Experience of using Microsoft Office, databases & telephone systems in a customer focused organisation
INADMIN
