Description
About the Role
This is a rewarding opportunity to support a specialist drug and alcohol recovery service as a Receptionist/Administrator. The role is client-facing and varied, with the Reception being your primary focus. You will be the first point of contact for individuals accessing the service, offering a warm, professional welcome and providing practical support as they engage in their recovery journey.
Alongside reception duties, you will provide administrative support to ensure smooth service delivery. This includes managing records, updating client data, supporting appointment systems, and ensuring accurate and timely communication between clients and staff. You may also occasionally cover prescribing-related administrative tasks when needed.
Key Responsibilities
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Provide a professional reception service, greeting clients and visitors
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Maintain client records accurately and in line with data protection guidelines
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Support with administrative tasks including data entry, filing, and document management
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Assist with printing prescriptions and communicating with partner services (GPs, pharmacies)
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Respond promptly and sensitively to client enquiries
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Work closely with the wider team to ensure service users receive a responsive and respectful experience
What We’re Looking For
We welcome applicants from a range of backgrounds and are happy to support development in the role. Ideally, you will have:
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Confidence working both independently and as part of a team
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Basic IT skills and some previous experience in an admin or reception role
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Strong communication and organisational skills
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A calm, non-judgemental approach when working with individuals who may be in crisis
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Ability to maintain professionalism and confidentiality at all times
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Understanding of (or willingness to learn about) the challenges faced by those affected by substance misuse
