Description
Administrator Operational Support Assistant
4 months work
£12.45 Per Hour full time
The post holder will work in co-operation with the other Operational Support Assistants in Business Support.
The post holder will also work with staff in Financial Support if required to ensure performance is met for P2P and raising accounts.
The post holder will also work when required in conjunction with other managers who along with the Business Support Manager form part of the Management Team in Regeneration, Economy and Growth and Neighbourhoods and Climate Change.
Liaison with other Corporate Service functions will also be required in order to ensure “single” working is delivered.
The post holder will be responsible for working with a customer focussed Support Services team
within Regeneration, Economy and Growth and Neighbourhoods and Climate Change and will work closely with the Technical Staff to ensure the team are providing a quality back office support service. In addition, the post holder will be responsible for challenging existing systems with an aim to eradicate paper and promote electronic data interchange/ filing where possible. In addition existing administration systems will be streamlined in accordance with lean systems thinking to remove unnecessary processes. A flexible approach must be adopted at all times and an ability to interchange between areas of work is essential.
Duties and responsibilities – Administrator Operational Support Assistant
* Challenging existing ways of working in order to develop lean systems with electronic data
interchange, electronic filing and on-line input wherever possible.
* Assist in the development of procedural guidance notes and standard letters where appropriate for all functions within the service.
* To work with a customer focussed team approach.
* To participate in team meetings and ensure effective and efficient channels of communication are facilitated.
* Assist in identification of risks within the service area.
* Promote a culture to provide continuous service improvement.
* Work with the team to improve the performance of payment of invoices
* Rotate duties with other members of staff in the section to ensure cover is provided at all times of absence
* Work with other colleagues in Business Support to ensure peaks and troughs in other areas are supported
* Ensure a professional approach to work is adopted at all times
* Work with the other Operational Support Assistants where required to ensure a quality service is provided to front line services and customers.
* Assist with post duties as and when required ensuring it is handled efficiently and effectively over the appropriate sites
* To be flexible and carry out job shadowing with other colleagues to ensure continuous cover at times of annual leave and sickness
* Scanning and filing electronically to fully utilise Multi Functional Devices.
* To deal with service requests and customer enquiries in a timely manner.
* To provide accurate advice in relation to the service to customers and service providers.
* To carry out cash receipting as required and prepare income ready for banking.
5 GCSE’s (Grades A-C) or equivalent.
Experience of working in an Office environment
Proven ability to deal with major change effectively
Experience in ICT systems
Experience in team working
An up to date knowledge of relevant policies, procedures and safe working practices
High level written and oral communication skills, able to exchange information orally and in writing with others
Able to prioritise workload to meet deadlines
A positive attitude committed to excellent customer service
A positive approach to service delivery
Interested Please apply
