Description

We have an exciting opportunity for a Placeshaping Administrator on a part time, 12 month FTC basis. You will assist the organisation in achieving its aims and objectives regarding communities and Estates. To oversee the administration of contracts and to provide clerical support to the team as necessary and as directed by the Placeshaping Manager.

At FCH diversity is the cornerstone of our values and culture. We believe in creating a workplace where every voice is heard, valued, and respected. Diversity is about embracing a multitude of perspectives, experiences, and backgrounds that enrich our collective understanding and drive innovation. By fostering an inclusive environment, we empower our colleagues, ensuring that everyone has equal opportunities to thrive and contribute to our shared success. If you’re passionate about making a difference and believe in the power of diversity and inclusion, we invite you to join us in shaping a brighter future together.

We are passionate about empowering our people to be the best they can be and are committed to a culture of inclusivity. Not only this, but we aim to put our people first by offering hybrid/agile working (dependant on position), a great pension scheme (up to 12% employer contributions!) and many other benefits which show our appreciation for the hard work that everyone puts in here. We each work to our Freebridge Values; Belong, Own It, Think Customer, One Team One Purpose and Be the Change.

In line with our five-year strategy, we are looking to build 750 new homes by 2026! This five-year strategy will drive us towards our long-term ambitions for the next 10-20 years and these first five years will be critical in laying the groundwork, investing in properties and people, hitting new targets and really making a difference.

Freebridge Community Housing is the largest provider of housing in West Norfolk, set up in 2006 to receive the transfer of homes from the Borough Council of King’s Lynn and West Norfolk. Today, we own and manage around 7,000 homes across West Norfolk, making a difference to thousands of customers within communities across an area of almost 550 square miles. We have an annual turnover of £30m and employ well over 200 people, including our own Property Services team. Over the last 14 years, there have been numerous achievements, not least delivering our tenants’ promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living.

Please note this role is part time of 20 hours a week and on a 12 month FTC.

Requirements

  • Maintain a comprehensive contract database and track key milestones, renewal dates, and compliance deadlines
  • Accurately and effectively carrying out a wide range of administrative tasks such as arranging meetings and completing minutes, creating word processing documents, using Excel Spreadsheets, and providing statistical returns as required
  • Reviewing existing contracts performance against specification
  • Monitoring contractual performance using spreadsheets and electronic document management systems
  • Provide detailed reports to the involved parties at the end of a contract
  • Responding to emails and telephone calls from tenants and internal colleagues in relation to all estate-based enquiries

Knowledge and Experience

  • Proven experience in an Administrator position with strong knowledge of all Microsoft Office applications. These applications will include Word, Excel and Outlook
  • A passion for delivering great customer service and fair customer outcomes through working with Operational teams
  • Proven experience of working to achieve specific targets, deadlines, and quality standards
  • Experience of analysing data
  • Strong attention to detail
  • Current UK Driving Licence

Benefits

  • £27,168.00 FTE (£14,685.40 for 20 hours) per annum
  • Part time of 20 hours a week
  • Great Pension Scheme
  • Full access to an Employee Assistance Program
  • Customer focused, team working environment
  • Employee discount perks including 100s of high street discounts
  • 25 days holiday + bank holidays (rising to 30 days after 5 years)