Advice Team Leader

The role includes directly supporting a caseload of clients alongside supervising day to day advice team operations. You will complete weekly and monthly reports, identifying any issues and working with colleagues to overcome them. You will play a crucial role in monitoring key performance indicators, analysing data, and facilitating communication within the team.

The Advice Team Leader will support the Projects Manager in ensuring high quality advice and service is provided to clients and is the first point of contact for colleagues for any advice query.