Applicant Experience Assistant

Located within the Student Recruitment and Marketing Department, this is a busy enquiries-based role helping future students with questions about their applications and entry to university.

Getting the right applicants enrolled onto the right courses is key to all activities undertaken by Future Students and this role is vital in achieving this as giving the right advice in a timely manner is crucial in a competitive marketplace.

Enquiries can cover diverse topics meaning that the role requires knowledge of a wide range of subjects and so, the ability to learn quickly and to be able to communicate this effectively in writing or over the phone in an essential skill for this role.

We are a team of six and the variety of questions received means that no two days are the same.

You will be focused on providing excellent customer service via multiple digital touchpoints and over the phone. Youll have great written and verbal communications skills and be able to absorb knowledge quickly and put it to practice. Having some experience of the Higher Education sector is key (either as student or staff) as the understanding and empathy that this brings is crucial in giving the best customer experience to our applicants.

We make use of a number of IT systems such as Microsoft Office, SITS (admissions database), Live Chat and a number of external databases and so, being comfortable with IT systems and being able to pick up new technologies is essential.

We are always keen to offer staff opportunities for training be it for professional or personal development and many previous post holders have used the knowledge gained in Applicant Experience to move into other roles within Future Students or the wider UWE community.

Where is this role based?

This post is based at our lively Frenchay campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed.

Why UWE Bristol?

We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe. Based in Bristol, one of the UKs most exciting and forward-thinking cities, we are regionally embedded and globally connected, with an established network of employer and academic partners.

We offer a wide range of employee benefitsincluding progressive pay rates, generous annual leave and career average pension schemes as well as retail savings, onsite nursery and opportunities for training and personal development.

Add your individuality to ours

UWE Bristol recognises the power of a truly diverse university community.

We are proud to be part of a vibrant, multicultural city that celebrates diversity, were always looking for talented people from all backgrounds to join us. Our people are our strength, and diversity enhances our creativity and leads to better decision-making and problem-solving. Bring your talent and ambition to our growing community and find yourself in a stimulating and supportive environment where youll thrive.

We particularly encourage applications from global majority candidates as we are currently under-represented in this area of the organisation, however all appointments are made strictly on individual merit.

As a Disability Confident employer, we welcome applications from those who identify as having a disability.

Further information

This is a full time, permanent post, working 37 hours per week.

This post is not available on a job share basis.

UWE Bristol is a campus-based University and it is vital to our success and the delivery of an outstanding experience for our students that our campuses are dynamic and vibrant places to learn and spend time. This role is therefore campus based with some opportunity for remote/home working.

To ensure fairness and equity all salary offers will be made in line with the University’s salary assessment guidelines and will be based on your relevant skills and experience.

The University has a legal responsibility to ensure that all employees are eligible to live and work in the UK. You will therefore be required to provide evidence of your right to work in the UK, please refer to the Home Office Right to Work Checklist for information on which documents are acceptable.

We are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route. If you do not have current right to work in the UK you may wish to explore other visa options.

Please note that UWE Bristol does not cover any visa or health surcharge costs.

Advice to applicants

Wed love to hear from you – if you are excited about joining us at UWE please complete our application form as soon as possible.

Tell us about how your skills and experience relate to the requirements of this role by describing how you meet each of the essential and desirable criteria listed in the Person Specification section of the Job Description, and include specific examples wherever possible.

Once we have completed shortlisting we will let you know the outcome of your application by email, so please check your inbox for updates.

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