Description

Exams Administrator

Fixed Term Contracts (6 or 8 months in duration)

Manchester and Guildford

£23,000 – £24,000

Hybrid Working

Imagine shaping the future of operations while building exceptional customer relationships. Are you ready to bring your organisational skills to a team that thrives on precision and results?

Join AQA as an Exams Administrator and help us set new standards for efficiency and service.

We currently have four fixed-term contract opportunities available: three for six months and one for eight months. As an Exams Administrator (which internally is known as an Associate Administrator), you’ll be at the heart of our operations, managing phone calls and emails from examiners, and ensuring their queries are handled efficiently and professionally. A key part of your role will be managing contract and payment queries, ensuring examiners are supported with accurate and timely information. You’ll also be issuing contracts to meet strict deadlines, playing a vital role in ensuring examinations run smoothly. By maintaining clear records, collaborating with colleagues, and contributing to continuous improvements, you’ll help us deliver exceptional service to both internal and external stakeholders. If you’re ready to take ownership of critical processes and support our transformation journey, this role is for you.

What’s in it for me?

  • A purpose-driven role: Help educators and learners achieve their goals.

  • Ongoing development: Regular training keeps you ahead of the curve.

  • Modern office environment: Enjoy a newly refurbished space with individual and collaborative work areas, a subsidised eatery, games room, yoga room and onsite gym at our Manchester office and subsidised eateries in Guildford.

  • Generous time off: 25 days of annual leave, plus Bank Holidays and additional closure days at Christmas.

  • Attractive pension scheme: Benefit from up to 18.5% combined contributions.

  • Well-being support: Access the Headspace app and employee assistance program.

  • Volunteering opportunities: Up to five paid days for volunteering outside of work.

What do I need to be successful?

  • Previous experience in an administrative and/or customer service role

  • Ability to multitask effectively and work efficiently under tight deadlines.

  • Exceptional attention to detail to ensure accuracy in all tasks.

  • Excellent customer service skills with the ability to communicate clearly and professionally.

  • Good working knowledge of Microsoft Office, particularly Excel.

What do I do next?

Every year we make results happen for millions of people across the UK. To explore how you can be a part of that, upload your most recent CV and cover letter explaining why you are the best person for the job.

Applications close at midnight on Wednesday 1st January. Interviews will be held virtually between 8th – 15th January.

Every application will receive a response.

#CRE23

AQA is an equal opportunities employer and welcomes applications from all sections of the community regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique.

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

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