Benefits Adviser

Citizens Advice Oxford is seeking a Benefits Adviser to join our supportive team. This role is intended to address the needs of our local residents, particularly those who may struggle to access advice through online, telephone, or email channels.

• Holiday: 28 days per annum pro-rata and bank holidays pro-rata
• Pension: 5% employer pension contribution.
• Location: Our offices at Wesley Memorial Hall in central Oxford, outreach locations and remote.
• Responsible to: Projects & New Projects Manager.
• Closing date for applications: 2nd December 2024 at 9am. We may close applications early if a suitable candidate is found, so please apply promptly.

Key responsibilities:

This role is designed to meet the benefits advice needs of Oxford residents. The post holder will provide benefits advice including benefit checks, benefits applications, mandatory reconsiderations and appeals. Advice will be given by telephone/email, by appointment in person at our office, and to drop in clients at outreaches. A fully remote position may be considered for the right candidate.

We’re looking for:

• Experience in benefits advice work, preferably with CA or similar agencies
• Sensitivity in working with a diverse range of clients
• Methodical and independent approach to work and case recording
• Excellent communication skills and empathy

Why join us?

As a Benefits Adviser, your work will directly impact the lives of our clients, helping them navigate challenging situations and find the solutions they need. Our staff get 28 days holiday per annum pro-rata, plus pro-rata bank holiday allowance, access to our Employee Assistance program, and a 5% employer pension contribution. You will get to work with our friendly and dynamic team, all committed to making a positive change in our community.

Apply now

If you are dedicated to making a positive difference, we would love to hear from you. We may close applications early if a suitable candidate is found, so apply now!